AT&T Store Manhattan Beach Manhattan Beach

I was ripped off!! Last September, I went into the Manhattan Beach AT&T store to talk about trading in my iPhone 6s Plus for a new phone (there was a sign in the window that caught my eye). A sales lady confirmed this deal. When I came back a couple of days later, I spoke with a male representative (I will withhold his name for now) who told me that he could get me the I-phone 11 for $11.67/mo for 30 months. In total, I would be paying $350 (50% off the retail price of $700). He also said that he would change my phone plan so that even with the new phone, I would be paying $40 less per month. He didn’t even need my old phone as a trade-in. Sounded like a good deal. However, when the next bill arrived, I noticed an added phone line with a bogus phone number. My wife went into the store to inquire about the number and was told by same employee that a new line had to be created to get the deal on the new phone. She also questioned why the bill had increased instead of decreasing by $40 as promised. He could not provide an answer. Over the next few months, Each time a bill came in and did not seem right, my wife would Call the general AT&T number for an explanation. No one could figure out the bill or what transpired at the manhattan beach store. Finally, a couple of weeks ago, an AT&T rep. Gave me the info that I needed. Besides paying the $11.67/mo for the new phone, I was paying $15 fee/month (minimum of 30 months) for this bogus phone line that the Manhattan beach representative set up. So, he had me paying $11.67 plus $15 for 30 months, or a total of $800....for a $700 phone!!!! Had I known this, I never would have agreed to it. A few days ago, my wife went into this store and complained to the manager and another store employee. They provided one excuse after another and even said “your husband knew what he was getting into” and “you got a ,”cheaper plan didn’t you?” Based on my bills, I would say NO! Besides, the plan had nothing to do with the new phone....should have been two separate transactions!! Finally, manager agreed to reverse $5/mo (included in the $15) for an early upgrade fee I never agreed to. He said there was nothing I could do about the $10/mo that I will be paying on this bogus phone line. I will never step into that Manhattan beach store again and will be looking to other phone providers for service if I do not get this $10/mo reversed ($300 in total).

Good people manager Chris great

I went to the AT&T store on Friday afternoon at 12o’clock and I just lucked out with a very helpful individual named Amador… I was totally impressed with his patience and ability to solve all problems… If I owned my own company I would hire him myself… Thank you again for having such helpful and knowledgeable people working for you to help in this stressful situation!!

Poor customer service. The phone was available, but they didn't have my appt even though I had a confirmation. The agent didn't really understand Samsung. I probably should have bought my phone thru another service.

Justin was very nice and attentive when I came in. He was very helpful and I walked out happy and with a brand new phone.