AT&T Store Torrance Torrance South Bay

I went into this store to 1) get a new phone since my son had lost his and 2) make a complaint about their In Home Service. I became an At & T client in May when Jose H. came into my home selling me the At & T mobile service. I liked what he had to offer decided to become an At & T client handing him over ALL my T mobile phones since he promised visa cards to cover my T mobile phone. NEVER received the cards and now Im in collections due to this. Jose H. provided the worst customer service once I had signed over. When I came into the store to speak to a manager the manager listened to my complaint and went and pulled Jose H. from the back. Jose said I pretty much was screwed of the visa cards but he would credit my account. At this point I would take anything this guy had to offer. I asked him how do I know this going to happen, he showed me his tablet where he had made notes regarding the credit. Its been a wk and nothing I called At & T customer service NO Notes regarding this credit. What kind of business is At & T running. I feel as if I was robbed I let an At & T employee into my home, gave him my devices all of my info and I still promise after promise nothing. Who is managing these guys? How is this ok? I am very disappointed in At&T and the managers at this store they know why I was there and sjouldve have followed up to make sure Jose H. did what he had promised.

BEWARE! I recently had a bad experience at this ATT store yesterday. I was assisted by Nathan as I went in to the store to purchase two new phones. Nathan really never made eye contact with me and kept clicking on things on his iPads. When he handed me over the first phone, I received a text message saying “welcome to your mobile protection plan.” When I asked him what that was, he said “it’s insurance that comes with the phone and you can’t remove it until after the first month.” I told him I’ve always been asked about insurance as an option and he replied with it’s no longer like that. After challenging him on the insurance he said he would go talk to his manager. His “manager” walked over and said he would remove the insurance when he was done with his work and that I could go home since it would take a while. This is a bad sales practice and I would consider this theft. Nathan added services to my account without my consent. I will be calling in to report this and am afraid to look at my bill next month to find out about added services that Nathan failed to tell me about. I will not be coming into this store again.

I visited this store to transfer my number from another provider. I called customer service and made sure I was able to do this before I wasted my time in store. From the very beginning that the employee started helping us his anwser to everything I asked was "no", along with a very negative demeanor. I walked away with no resolution, no answers, no yes I can help you and very discouraged to switch my line to AT&T. The next day I went to another AT&T where they gladly helped me and I was in and out with no problems at all. I will never visit this store again and I was very close to not switching over to AT&T after this experience.

Very well. Pleasant knowledgeable staff but long wait sometimes.

Store directed me to an at&t phone number, the phone number support directed me to the store.