AT&T Store Murrieta Murrieta

Changed from Verizon to ATT, early January 2021. Had to pick phones on line, and pick up at the store because of Covid. It all went smooth. We are both retired and received the AARP discount, and we are also Direct TV customers and received a benefit there also . The first three bills we received we proper. The last bill was changed to a higher price almost 30 percent. Spent countless hours on the phone with the ATT consumer line. They said I needed to go to the store in Murrieta to get the pricing taken care of. So I called and spoke with the manager and he invited us to come visit. I printed out all the bills, and spoke with the manager Michael Barcani. After looking at the bills, Michael Barcani, said there was nothing he could do, because ATT combined the bills and that took away the discounts. So I asked Michael Barcani the manager, if he was going to honor the contract and he said NO. I asked him three times and every time the answer was NO. With all the money ATT spends on really great commercials, it is clearly wasted at the store in Murrieta. SO I went home and got the phone number for ATT loyalty department. Called and spoke with Jessica.. What a GREAT EMPLOYEE. Jessica spent over an Hour on the phone with me, and took care of all the billing issues we had. I would give her a raise if I could. Jessica thanks for all your help..

Excellent Customer Service. Can always count on this store and Kat Harris to resolve any issues I have with my cell to my plan.

Not very good service! This store doesn’t answer their phone. Called multiple times,now luck. The greeter at the store,offered little help. She was more interested in her personal phone than the care of your customers.

Expect no help and advice of good luck when you come in and sent away

Don't go if you need help