AT&T Store Temecula Temecula Promenade

Sales rep Greg was okay but kept trying to upsell constantly and when I would say something his response "I'm just trying to help." Sounds scripted. Was explaining to him about activation fee and how line of service is already activated. He cut me off saying, "I'm not arguing with you." Just trying to make a point and cust svc had already said they would waive the fee. Then his goon/bouncer coworker Jason comes over and butts in and starts barking at me saying it's an upgrade. (I know what it is but thank you.) That wasn't my point. Greg is telling me there is not one cell phone company that doesn't charge that fee for an upgrade. Well I work at a cell phone company and we don't charge. So Greg, before you start mouthing off facts make sure you know them first. And if the mgr of this store is so intent on great cust svc, where are you while your idiot reps behave badly? And please don't leave one of those canned responses just makes you look even less professional than you already are. There's a reason the store doesn't have great reviews, has it sunk in yet?

Horrible customer service!!!! They keep you waiting for a long time and the representative was just chillin!!! Just order your stuff online it’s a lot easier!

I had to pay 2 cell phone Companies because AT&T took 2 months to ship out a phone and because it takes 30 days to be able to add an authorized user we weren’t able to get her a SIM card in the meantime. They wouldn’t even let me have one sent out to my sisters address although I am the account holder. I got told several different inaccurate things from at&t which resulted in the 2 bills. My first bill was over $600, which I was not made aware of. I was tracking about $180 from what they told me at the store.

Other than having a 9:30 appointment and the store not opening until 10, the service was great! All the employees were friendly. Loved the Covid19 protection procedures. Mario was friendly, helpful and very knowledgeable. Answered all of my questions completely! :)

Horrible service, I was put on waiting list for what I was told to be only 20 minutes and it turned to be a an hour with my name no longer on the list. Then after entering the store after an hour no one was there to help but Alyssa which she was already helping a customer. She did an awesome job helping me and multi tasking with other customers unlike the three staff members to include the so called night manger. 15 years in customer service and always one doing all the work because of poor management as I witnessed tonight.