AT&T Store Roseville Creekside

If I could give this store a 0, I would. I went into upgrade my phone (after being a customer for 15+ years.) The sales associate got me a deal where I traded my phone in to get a newer phone, I’d keep my unlimited plan and only end up paying about $30 extra first 3 months (because I was told I had to keep
My original line on in which he’d make prepaid). Long story short I ended up paying nearly $200 each of the first 3 months and after I brought this to the SA’s attention after my first bill he assured me my next two bills would only be $10 more than my last plan. Needless to say my next bill was $200 and the mall closed due to Covid. When I called AT&T they profusely apologized and said it was a scheme some franchises did to make more commission! And on top of that I was eligible for an iPhone 12. Before reporting which store to AT&T when the mall reopens I will go in to see if there was an error, if not I hope they try to make it right. If not at least I will feel good
Knowing this store will be looked into by the company and no one else will be taken advantage of.

I went to the store today to get additional information regarding replacing the malfunctioning IPhone. The worst customer service ever! The associate was ignorant and unprofessional. Instead of helping, he started pushing upgrading options regarding the internet and TV packages. When I indicated that I was not interested, the associate just advised to go online and resolve my phone issues on my own.

Went to store (Says closes at 9) and the door is locked. I read everything on the door and nothing says hours are changed. Lady walks by and shows me "8" on her fingers. I point to the 9 on the door and she just shrugs and walks away. Waste of a drive and time.

Great experience, very informative and helpful

I love this store & the staff, it is the only one I'd do business with period. Recommend making a store appointment online before arrival. Visited twice last week for help with my account and SIM card. The first visit I was greeted at the door by Jason K with a smile. Henry and the store manager Nora helped me. They were great and fast to fix my account issue to my highest satisfaction! Note: to self this store is very clean. Later in the week I returned for a SIM card and Martina P. also greeted me opening the front door with a smile. She assisted me with a new SIM card and problem solved! Her and manager Matt S. helped me discover my (new quarantine) TV watching habits. In the end we agreed that AT&T TV was exactly what I needed: the best of DirecTV, UVerse TV, and AT&T TV Now baked into a techie - connected persons life. From using the Google assistant remote to control my home automation, self install (no installer to wait for), 3 streams to watch content for my two kiddos, and seamless Netflix integration = perfect solution. Overall A+ service from the manager Nora and her whole team! Thanks Nora, Matt S., Martina P, Henry, & Jason K!