AT&T Store Roseville Creekside

Orville B is anything but helpful. He “helped” me move off of a business plan to a consumer plan. We then purchased an iPhone13 pro from him and he never activated it in front of us and set it up incorrectly. I’ve now gone to 2 different AT&T stores and have made 3 calls into the AT&T support line to try and get this resolved. One store gave me a new SIM card because the one he gave us didn’t work and now im 3 days into my new plan with a new phone im paying for that I can’t use. This is beyond frustrating. We repeatedly asked Orville to check the new phone because we didn’t want to have to drive back and he laughed it off and kept reassuring us it was set up correctly and now I’m 3 days into my plan and I can’t use my new phone. This has been such a bad service that I’ll probably end up switching providers and will never shop at the Roseville AT&T store again.

ALINA AND ZEKARIA ARE COMPLETE FRAUDSTERS - Added insurance without my approval at all, and then lied about it, indicating that it automatically comes with the phone and that I had to call customer service if I want to cancel.

Bait and Switch - Was told $700 for trade-in after we showed it to the Rep and then purchased a model above, based on trade-in. Manager (Jose) then looked at the trade-in, before we wiped the data to confirm. After new phone was purchased, plan changed and old phone data was wiped - the Manager (Jose) tells us the trade in is "not $700, but $350'. The Rep and the Manager both looked at the phone - they know exactly what they were doing - Bait and Switch

Issac was very rude to my wife and two children. We visited yesterday on April 30th to upgrade our iPhones and while I was next door at chipotle getting water for my kids my wife went in with our two small children. She was met by Issac who was very snarky and unfriendly with her, telling her that she should wait for me to come in before going forward with any discussion (My wife’s parents are in charge of the account, I don’t have any more power than she does, we’re on a family plan) which I find to be sexist and completely outdated/uncalled for. She mentioned that she only wanted to upgrade to the purple iPhone mini to which he rudely responded “if we *had* any I could do that” and at that point she was fed up with his attitude and demanded another associate. That’s where Rachael came in and thankfully provided excellent service and was very friendly/patient with us even though we have two small children. I don’t tolerate any type of misogyny or sexism especially from a sales rep. Might be time to have a talk with Isaac about equality and being patient with people if he’s gonna be in that position.

I came in this location on Feb 26 around 7:15pm and spoke with Mr. Phil Gonzales. I was returning 4 phones. 2 of them were incorrectly sent to me. This situation caused a lot of extra steps but Mr Gonzales was professional and patient the whole time. I appreciate that it seemed he cares about there customer and he’s there for them. It’s seems like there is good leadership running that location. I just want to say thank you!