AT&T Store Roseville Creekside

Absolutely horrible. I went in for a simple phone upgrade two weeks ago. I was promised all these great discounts and even a free Apple Watch. I asked multiple times what my monthly bill was and they told me “oh don’t worry it’s not much more than you’re spending now.” I am now on the hook for a $225 bill for one cell phone number. I was never given a receipt, never given a break down of the numbers, just promised a good deal. Oh and not to mention, my service was never set up when I got home. I had to spend Atleast two hours with customer service and a dozen different attempts to make my CELL PHONE work with the CELLULAR NETWORK.

Hopefully you don’t have to deal with a gentleman named Will, who said he was the manager. Rude, not knowledgeable, unwilling to help or solve problems that were created within this store.

Thank you Tony Magalhaes for being so patient with me. You could have easily said it can’t be done, but you continued to work on my phone. You were so patient and very professional. Thank you for your kindness and understanding, it is greatly appreciated. ATT Roseville is lucky to have you

If I could give this store a 0, I would. I went into upgrade my phone (after being a customer for 15+ years.) The sales associate got me a deal where I traded my phone in to get a newer phone, I’d keep my unlimited plan and only end up paying about $30 extra first 3 months (because I was told I had to keep
My original line on in which he’d make prepaid). Long story short I ended up paying nearly $200 each of the first 3 months and after I brought this to the SA’s attention after my first bill he assured me my next two bills would only be $10 more than my last plan. Needless to say my next bill was $200 and the mall closed due to Covid. When I called AT&T they profusely apologized and said it was a scheme some franchises did to make more commission! And on top of that I was eligible for an iPhone 12. Before reporting which store to AT&T when the mall reopens I will go in to see if there was an error, if not I hope they try to make it right. If not at least I will feel good
Knowing this store will be looked into by the company and no one else will be taken advantage of.

I went to the store today to get additional information regarding replacing the malfunctioning IPhone. The worst customer service ever! The associate was ignorant and unprofessional. Instead of helping, he started pushing upgrading options regarding the internet and TV packages. When I indicated that I was not interested, the associate just advised to go online and resolve my phone issues on my own.