AT&T Store Roseville Creekside

Today 1/9/20 my husband & I visited the Creekside AT&T store to merge our phone plans & upgrade my phone & watch. We have tried to merge our plans together for awhile now. We have been to at&t stores, we have called AT&T numerous times, but it has been a very difficult process because each time we were told they could not do it due to my husband’s Los Angeles area code. My husband decided he was just going to change his phone number to one with a 916 area code. We got set up with Andrea M. & we told her about our issues in the past. She went ahead & tried to merge our plans with his current number just to make sure. Wouldn’t you know in a few short minutes she said it worked & she was able to merge our plans together. Now this makes me think all the times we have tried no one actually wanted to do it & just said that they were unable to. We were there over an hour & Andrea helped us with everything we needed. She was very personable. She asked us about our day, our jobs, our lives & seemed as though she genuinely cared about us & probably every customer she interacts with. I have never had such a positive experience at an AT&T store in my life. She took care of everything & made it all so easy for us. To me she set the standard of how every customer service employee should act & treat their customers. I hope corporate or whoever runs that location will see this & give her a raise! She completely deserves it :)

Absolutely horrible. I went in for a simple phone upgrade two weeks ago. I was promised all these great discounts and even a free Apple Watch. I asked multiple times what my monthly bill was and they told me “oh don’t worry it’s not much more than you’re spending now.” I am now on the hook for a $225 bill for one cell phone number. I was never given a receipt, never given a break down of the numbers, just promised a good deal. Oh and not to mention, my service was never set up when I got home. I had to spend Atleast two hours with customer service and a dozen different attempts to make my CELL PHONE work with the CELLULAR NETWORK.

Hopefully you don’t have to deal with a gentleman named Will, who said he was the manager. Rude, not knowledgeable, unwilling to help or solve problems that were created within this store.

Thank you Tony Magalhaes for being so patient with me. You could have easily said it can’t be done, but you continued to work on my phone. You were so patient and very professional. Thank you for your kindness and understanding, it is greatly appreciated. ATT Roseville is lucky to have you

If I could give this store a 0, I would. I went into upgrade my phone (after being a customer for 15+ years.) The sales associate got me a deal where I traded my phone in to get a newer phone, I’d keep my unlimited plan and only end up paying about $30 extra first 3 months (because I was told I had to keep
My original line on in which he’d make prepaid). Long story short I ended up paying nearly $200 each of the first 3 months and after I brought this to the SA’s attention after my first bill he assured me my next two bills would only be $10 more than my last plan. Needless to say my next bill was $200 and the mall closed due to Covid. When I called AT&T they profusely apologized and said it was a scheme some franchises did to make more commission! And on top of that I was eligible for an iPhone 12. Before reporting which store to AT&T when the mall reopens I will go in to see if there was an error, if not I hope they try to make it right. If not at least I will feel good
Knowing this store will be looked into by the company and no one else will be taken advantage of.