AT&T Store Sacramento Arden Fair

If i could give it zero stars i would. worst customer service ever. First off the wait time was long, but i understand with this whole covid thing going on times are going to take longer if you want a face to face with someone. While waiting to be seen i was sitting and a couple came in and and asked about an Iphone 12. one of the associates went up and took them over to the display and started answering questions about the phone. after about 5-10 min he said they would have to sign in to speak to someone more about the phone. So obviously they did not have an appointment. Just wondering why start helping them when others are waiting to be seen and then say oh ummm you need to sign in now???

The bigger issue came with the associate Liz. From the start she had a very poor attitude to say the least. It seemed like i was wasting her time. She talked down to me and would not answer my questions. When i asked about two different models, Liz seemed annoyed that i asked the question. Then she said they were out of one model anyways so i said i would go with the one model they had. Liz went to the back room and came out with one. I asked her about the different memory sizes since she never asked what one would i like and she rolled her eyes at me. She then went to the back room again. At that point i was done with her attitude and talking down to me and i asked for another person to help me. After about 30 min of not getting any help i got up to leave. The assistant manager Jill came over and asked what was wrong and i explained how poorly we were treated and we were leaving. She gave the well i will talk to her, the normal manager "i'll talk to her" comment which i feel was just a waste of time since she will not take it seriously. I have never been treated so poorly and looking at other reviews it is a wonder how this store stays open.

I have always been happy with the service I get at this location (Arden).

Two weeks ago I went to add two family members to my family plan. I was helped by Miranda that during the process realized I qualified for the FirstNet First Responders line. She went to the back to verify with her assistant manager Adriana to make sure I qualified since according to them I would save a lot of money. Eventually throughout the process both Miranda and the Assistant Manager Adriana were figuring out how to switch me to this plan. According to the assistant manager Adriana, in order to get added to the FirstNet plan they had to get me a whole new phone number because the one I’ve had more more than 10years was not allowed. So they basically made it seem like I was going to have two numbers on my one cellphone device for a monthly price of $40.00. Also, they told me the plan gave me a free phone to which I had to take (later got the bill expecting me to pay it in Installments) and only pay the taxes on the spot. Fast toward to two weeks later, I get a huge bill for one of those lines and on top of that they expected me to also pay my regular bill that I’ve been paying for years. I was disappointed because they seemed genuine when they “were helping me out.” I called FirstNet to cancel the huge mess those two women made and the lovely lady on the phone told me that there was no reason why they forced me to get an ADDITIONAL line and getting the phone was OPTIONAL. I’ve wasted a lot of time AND money with this horrible mess of lies and omission of crucial information. Please don’t go to this AT&T. There’s a different AT&T just two miles down. I’m someone that has never written a review but this BS warrant a review.

Great experience. Knowledgeable and professional staff. Assisted by Kyle Casey, the manager. Not as crowded as other stores, copr.

Worst customer service by Jill. She does not know how to treat the customer at all. I wonder At&t are providing any of their employees training or not about customer service? Waited almost 3 hours for my turn in the store so calmly. She shows up after 3 hours even though I was only #3rd on the que! I was also observing her helping other customer out. Seems like she had an attitude issue. I hope manager of the store or At&t franchise are looking in the cameras for her customer service. The way she was treating me was, customers are really dumb! She made me switch my provider to differ career. Good luck At&t for loosing customer. You won’t believe, that I left the store within 3 minutes after she started to help me out. Usually I am really calm person, who believes in peace. Looks like she managed to make me mad writhing only 3 minutes of her conversations. I only asked her 1 question during that time. The way she was replying my question was the worst. I hope she will see her self in the mirror, and try to provide customer service to herself in mirror. Then she will understand I guess. She doesn’t know that karma will always come back at you. I bet At&t are loosing their customers because of her.