AT&T Store Sacramento Arden Fair

I have always been happy with the service I get at this location (Arden).

Two weeks ago I went to add two family members to my family plan. I was helped by Miranda that during the process realized I qualified for the FirstNet First Responders line. She went to the back to verify with her assistant manager Adriana to make sure I qualified since according to them I would save a lot of money. Eventually throughout the process both Miranda and the Assistant Manager Adriana were figuring out how to switch me to this plan. According to the assistant manager Adriana, in order to get added to the FirstNet plan they had to get me a whole new phone number because the one I’ve had more more than 10years was not allowed. So they basically made it seem like I was going to have two numbers on my one cellphone device for a monthly price of $40.00. Also, they told me the plan gave me a free phone to which I had to take (later got the bill expecting me to pay it in Installments) and only pay the taxes on the spot. Fast toward to two weeks later, I get a huge bill for one of those lines and on top of that they expected me to also pay my regular bill that I’ve been paying for years. I was disappointed because they seemed genuine when they “were helping me out.” I called FirstNet to cancel the huge mess those two women made and the lovely lady on the phone told me that there was no reason why they forced me to get an ADDITIONAL line and getting the phone was OPTIONAL. I’ve wasted a lot of time AND money with this horrible mess of lies and omission of crucial information. Please don’t go to this AT&T. There’s a different AT&T just two miles down. I’m someone that has never written a review but this BS warrant a review.

Great experience. Knowledgeable and professional staff. Assisted by Kyle Casey, the manager. Not as crowded as other stores, copr.

Worst customer service by Jill. She does not know how to treat the customer at all. I wonder At&t are providing any of their employees training or not about customer service? Waited almost 3 hours for my turn in the store so calmly. She shows up after 3 hours even though I was only #3rd on the que! I was also observing her helping other customer out. Seems like she had an attitude issue. I hope manager of the store or At&t franchise are looking in the cameras for her customer service. The way she was treating me was, customers are really dumb! She made me switch my provider to differ career. Good luck At&t for loosing customer. You won’t believe, that I left the store within 3 minutes after she started to help me out. Usually I am really calm person, who believes in peace. Looks like she managed to make me mad writhing only 3 minutes of her conversations. I only asked her 1 question during that time. The way she was replying my question was the worst. I hope she will see her self in the mirror, and try to provide customer service to herself in mirror. Then she will understand I guess. She doesn’t know that karma will always come back at you. I bet At&t are loosing their customers because of her.

This visit was great, however, because the prior visit information wasn’t given to me that was crucial and would have saved me time and money!