AT&T Store Sacramento University Village

Excellent customer service. Sensorna Thach was very professional, customer oriented, detail conscious and very helpful, making insightful suggestions for solutions given our unique requirements.

Unknowledgeable. my sim card said sim not provision mm2.. he said the system is down for my unlimited. I was so confused because Google says something totally different so i drove to elk grove to get help all I needed was a sim card smh horrible service and no knowledge on fairoaks..

I visited this location due to having a malfunctioning phone that I bought less than a month ago. The staff, namely Swarna and Jerry Gonzalez, were extremely unhelpful. They advised me they don't have my phone in stock and provided limited options on what could be done regarding replacing my phone in a timely manner.

After leaving the store, I remembered that I didn't get the names of the people who "assisted me" and called to obtain those names. I spoke with Jerry who stated that he's the store manager. He was again completely indifferent about the hassle this has caused me and stated that it's 'not their problem' when I advised him how inconvenient and time consuming their phone replacement process has been.

I asked to speak with his manager and he claimed he didn't have one and hung up the phone. I called back and advised him that I would give him one more opportunity to handle this situation professionally at which time he hung up on me again.

It seems clear that Mr. Gonzalez is unable and/or unwilling to represent himself and the organization he works for professionally and his unprofessional behavior is a silly reason to drive customers away. This experience has soured me on ATT's brand and it's unlikely that I'll use any of their products going forward.

Exceptional and speedy customer service. Janet Elida was very helpful and had a positive attitude!

Thank you so much Janet for helping me! Very detailed answers and knowledgeable