AT&T Store Sacramento University Village

Great customer service. They were able to help with all my questions. Will be making this my go-to store

Eugene! Please award this At&t associate for the best lame and unknowledgeable employee that has yet to be fired for whatever reason..I guess the customers before me who have written less than
pleasent things regarding Eugene and the experience Eugene brings to the At&t Wireless experience have just been ignored which I'm assuming is exactly what this review is going to be treated as. I've been a customer for 20+ years with my personal account and my small business account. It literally takes just one experience with an associate who is as non professional, disrespectful and just a waste of business appeal to have me investigate a different wireless carrier company for my personal and small business needs. Eugene is an associate that wasted my time, and unfortunately used covid-19 as a disabling crutch to why he could not answer my questions regarding the 3 brand new phones I had just bought the day before from an At&t associate named Dom, who was awesome and helpful and everything I thought At&t put value in with there employees ( total opposite from Eugene) Why did I come in on Dom's day off and had a substitute lame generic At&t representative named Eugene... Since in Eugene's words he states that he just sells the stuff.. He can't assist or have a conversation on how to assist in problem solving my phone issues.... I've waisted too much time on stressing the point that now I'm gonna have to call corperate take another 30 minutes in getting this situation handled to where if Eugene could of done his job like an adult instead of a joke of what an At&t representative should not do, I would not be contemplating closing my accounts all together.. how much business and respect has Eugene cost At&t Wireless... Makes you wonder?

The worst customer services ever. Just talked to "Eugene" twice (10/21/2020 at around 10:45 a.m). Asked to have my rate plan emailed, and Eugene response was to call ATT customer service or come back, or log in to my account - he was totally uninterested in finding out the fact that I'm in the middle of transferring from another provider so I don't have an "account". And mind you, I already went to the same store 3 times and still couldn't get my account set up correctly. He showed absolutely zero interest as far as finding out how to better help me. When I called back again 5 min later to ask to speak to the person who helped me yesterday, unfortunately I got "Eugene" again, and his answer was "he is not here today". So I asked "when will be he back in?". "I don't know", Eugene said. I then asked to speak to Adriana, and again, "she is not here today." I asked to speak to store manager, again "not here today". "When will he/she be back in?" I asked. "I don't know", Eugene said.

Really???? This is the customer service you provide??? Now it appears I need to go back to the store once again, and probably 2-3 more times before I can get my account set up.

This is truly a nightmare. Customer services is supposed to be helpful; instead this store, especially Eugene, had done totally the opposite.

Horrible experience...I went in to pay my bill and ALWAYS use cash..NEVER up until this point was it an issue. I'm not writing this review to discuss that topic however. I called corp while in the store to find a solution and customer service told me they found one and needed a store rep to take the call...when I asked the staff 4 young boys in their 20's if they could take the call they all looked at me like I was retarded and one of the punks told me in a very short and rude manner "they were not allowed to talk over my phone because of the virus"...I think what he meant to say was I'm a lazy kid that does not feel like helping you right now and I need to get back to my BS session with my work buddies. I spoke up and told the rep on the phone they were not willing to talk to her and were of no help...that's when things turned nasty and a short medium build young man with blue eyes mumbled a nasty comment to which I replied "what did you just say" and his response was "you heard me" that's when I had to walk to the back and knock on the door of possible a snake den?? "The manager a young blonde lady with several tat's on her arms answered and asked me if I needed help. I explained that I was told by staff they would not accept cash...she then unwillingly walked me over to the self pay ATM looking machine and I advised her that when I tried it didn't accept cash...she said well sorry and shrugged her shoulders...I then asked her what the managers name was and she replied I'm the manager I then asked who her manager was and she blurted out a name without a last. I asked her the last name and she hesitated for a second then told me.

I CAN"T BELIEVE THESE PEOPLE ARE EVEN EMPLOYED! the lack of professionalism and respect was off the chart!

I'm going to assume NONE of these employees wanted to be working and instead were taking frustrations of having to work and not getting unemployment out on the general public!

DISGUSTING/RUDE/DISRESPECTFUL employees that need to be replaced by persons who actually want or need gainful employment!

Note to DM: Find another Monday staff as these BAD characters do not deserve to have the privilege of working for ATT!

Cynthia was amazing! I’m in the middle of transitioning and having to give my deadname out and show my ID is sometimes difficult. She was completely understanding, and asked what my name was. When my partner gave my name she immediately started using that and empathized with my nervousness. She made what can sometimes be an anxiety inducing experience not only pleasant but enjoyable. If it weren’t for Covid I would have asked her if I could hug her. I hope all of your staff are as welcoming and personable as her.