AT&T Store Sacramento University Village

Exceptional and speedy customer service. Janet Elida was very helpful and had a positive attitude!

Thank you so much Janet for helping me! Very detailed answers and knowledgeable

Great customer service. They were able to help with all my questions. Will be making this my go-to store

Eugene! Please award this At&t associate for the best lame and unknowledgeable employee that has yet to be fired for whatever reason..I guess the customers before me who have written less than
pleasent things regarding Eugene and the experience Eugene brings to the At&t Wireless experience have just been ignored which I'm assuming is exactly what this review is going to be treated as. I've been a customer for 20+ years with my personal account and my small business account. It literally takes just one experience with an associate who is as non professional, disrespectful and just a waste of business appeal to have me investigate a different wireless carrier company for my personal and small business needs. Eugene is an associate that wasted my time, and unfortunately used covid-19 as a disabling crutch to why he could not answer my questions regarding the 3 brand new phones I had just bought the day before from an At&t associate named Dom, who was awesome and helpful and everything I thought At&t put value in with there employees ( total opposite from Eugene) Why did I come in on Dom's day off and had a substitute lame generic At&t representative named Eugene... Since in Eugene's words he states that he just sells the stuff.. He can't assist or have a conversation on how to assist in problem solving my phone issues.... I've waisted too much time on stressing the point that now I'm gonna have to call corperate take another 30 minutes in getting this situation handled to where if Eugene could of done his job like an adult instead of a joke of what an At&t representative should not do, I would not be contemplating closing my accounts all together.. how much business and respect has Eugene cost At&t Wireless... Makes you wonder?

The worst customer services ever. Just talked to "Eugene" twice (10/21/2020 at around 10:45 a.m). Asked to have my rate plan emailed, and Eugene response was to call ATT customer service or come back, or log in to my account - he was totally uninterested in finding out the fact that I'm in the middle of transferring from another provider so I don't have an "account". And mind you, I already went to the same store 3 times and still couldn't get my account set up correctly. He showed absolutely zero interest as far as finding out how to better help me. When I called back again 5 min later to ask to speak to the person who helped me yesterday, unfortunately I got "Eugene" again, and his answer was "he is not here today". So I asked "when will be he back in?". "I don't know", Eugene said. I then asked to speak to Adriana, and again, "she is not here today." I asked to speak to store manager, again "not here today". "When will he/she be back in?" I asked. "I don't know", Eugene said.

Really???? This is the customer service you provide??? Now it appears I need to go back to the store once again, and probably 2-3 more times before I can get my account set up.

This is truly a nightmare. Customer services is supposed to be helpful; instead this store, especially Eugene, had done totally the opposite.