AT&T Store San Bruno Towne Center

I called 5 times to ask a simple question and they refused to answer the phone. They answer once and as soon as I said hi they hung up.

THE MOST HORRENDOUS SERVICE I HAVE EVER RECEIVED FROM AT&T
I went to this store on Saturday 6th, March 2021 between 5:30 PM and 6:30 PM. I was greeted by a young man in twenties and average height (maybe Hispanic/Latino or Indian descent). I do not remember his name. He never introduced himself. I informed him that I needed to purchase a new phone on my account. I produced my driver’s license and verified the necessary information. He then commenced to process the purchase, he wrote some information on a form and then went to the back and then came back and then explained the new details of my plan regarding the purchase. He then went to the back and after some time came back and informed me that they did not have any of the Samsung Galaxy models that I requested and also informed that they didn’t have any of the later versions iPhone that I requested and also informed me that they didn’t have any iPad Pro in the store. I asked him what did they have in stock in the store and he once again repeated that they did not have any of the later model phones in the store AT THE MOMENT AT ALL!!!! I asked him what was available to walk out of the store and he pointed out the really OLDER model phones. He suggested I go to another store ( without even checking for me, if the next store would have the phones in stock) he DID NOT APOLOGIZE for the lack of product in his store and made no attempts to recover a dissatisfied customer. I left the store and then went on the AT&T app and tried to purchase the phones that i inquired about and the app indicated that the phones were available for purchase and immediate pickup in the SAME STORE. Now what is truth here? Is the app incorrect or did I just get RACIALLY PROFILED ? Was a decision made by this employee or his superiors NOT TO SELL ME THE PHONE OR THE IPAD? This is an outrage!!! I have never seen this in ANY AT&T store. How could a store be out of so many of their newer products that they are promoting prominently in their respective store???? I NEED A RESPONSE from someone!!! UNBELIEVABLE!!!!! I am not happy about my service today and I am truly disappointed. I would prefer to close my account if I am going to be treated in such a prejudiced manner. Even after being such a loyal customer fi so many years.

We received excellent service from ANDREW S. Although we just needed a sim card and a tablet activated so he wasn't getting a sale, he treated us with utmost respect and professionalism. He was friendly and knowledgeable about the products he showed us that might be of interest. We really appreciated his help.

ANDREW S gave us excellent service today even though it only was for a sim card swap and activation. He was friendly, professional and not pushy mentioning new products we might be interested in. Checked my account when I got home and everything was perfect with it.

Exceptional customer service specifically Johan Jacob