AT&T Store San Leandro Village Marketplace

I want to Thank "Alexandra" for resolving a problem I had with EMail on my phone.
On 9/3/2020. Thank you very much Alexandra.

I had the most humiliating experience when I went to the AT&T Store in San Leandro.
I had read somewhere that the customer service at that store was awful but decided to give it a try anyway.

I arrived at the store at 10:15 and there were only a few people waiting to be helped. The Manager,(that was on her name plate), Alicia, told me to just sit down at a desk and wait so someone could help me.
I explained to her that I only needed the information from my old phone transferred to my new phone. She said it was easy, I could do it myself.
I'm a senior (73) and I didn't understand the instructions. First she told me that because of Covid they couldn't help me because of their new policy.
When I asked Alicia couldn't they make a exception she said no.
She told me to wait and she would try to help.
Then she walked away.
5 minutes later she came back and asked what type of phone was it. I told her it was a Blackberry, She walked away again leaving me just sitting there.
After a while she stopped by and did something with the phone, and then told me that they no longer had a computer available to make the transfers.
She walked away again saying that she would be right back.
I sat there for about 10 minutes just being ignored. When she came back again I mentioned that I had been a good customer for over 23 years and couldn't she help me. She walked away again.
Finally after sitting there for about 15 minutes I got up and left.
What horrible customer service. I guess AT&T is so big now that they don't care at all how they treat their customers.

I had asked her if I bought a phone from them would they then be able to transfer the information. I got no answer except being completely ignored.
I am going to Verizon this weekend to see about getting service with them. I'm cancelling my AT&T account after 23 years all due to her attitude toward me.

I guess customer service is just not important these days. They are a huge company and can really do whatever they want.
I was ignored, made to feel stupid, and disappointed with AT&T.

Alicia and Deshun were so incredibly helpful. I’ve always gotten top notch service here.

I had an incredibly wonderful experience today with Alejandra, that made me glad to be an AT&T customer. She was through, efficient and patient.

There customer service is HORRIBLE
honestly if you are not there to buy anything they don’t want to help .
If I could give it a negative star I would
They need a better team effort structure.