AT&T Store Torrance Crenshaw Boulevard

Great customer service by Buddy. Helped me with my phone got everything taken care of A++ So nice to have a good experience.

I purchased my phone at this store while on vacation, and the person who helped me seemed very knowledgeable. Less than a month later, my phone was unfortunately stolen. It was only then that I found out that the agent had not added insurance to my line as I had requested.As I didn't live in the area, I spent the next month and a half trying to rectify the issue with an agent at my local AT&T store. After several attempts and strategies, it was deemed I needed to coordinate with the store of purchase. I tried calling the store daily and no one would pick up. I finally was able to get someone I know in the area to go and get the number of a manager. At first, the manager seemed very helpful. She talked with my local agent and I thought the issue would be resolved swiftly.Over the next two months I was "ghosted". I was told I would hear from someone in a couple days, and that never happened. I tried calling the manager and store dozens of times and nothing. I finally had someone go out of their way on a day off to try and see what the issue was in person. They noticed while in store that the employees IGNORED the phone, even when they were not busy.Once again I was in touch with the new manager, except I had no way of contacting her, just her contacting me. Over the next month and a half, it seemed like she was working to resolve my issue, although our communication would be far between. At the end, she emailed me saying that the insurance carrier reflected I had denied insurance upon purchase and I was not eligible. The manager emailed me this and I never heard from her again despite several attempts of contact.My issue was that I never denied insurance in the first place, I asked for it. The manager at this point, several months later, either seemed to have forgotten, or just wanted to get rid of me.Moral of the story, never purchase a phone from a store not by your home, and never go to this location. Over the course of this 5 month process I was back in the area and went myself to try and speed up the process. The manager was not there, and when I tried to talk to another representative, he wouldn't make eye contact with me and told me there was nothing he could do. He would not tell me when the manager would be in next, or give me a number to reach her at.

First, I went in to buy a new phone that was to be a Xmas gift for my daughter and the salesperson, without asking, activated it which spoiled the surprise and left my teen stranded w no phone in another state. She had to Uber to an AT&T store for a SIM card to reactivate her phone. Then I made an appointment to get accessories and wasn’t seen until 18 mins after my appointment. The man said that all an appointment was for was to put me ahead of walking but didn’t guarantee me service at the appointment time. He was quite rude and acted as if that was to be expected.

Very good experience, young man very knowledge & helpful, phone set up was very quick & efficient!

The people that helped me out was very helpful and handy. The one thing they need is new equipment to due their job faster and better. There were having issues transferring info from one phone to another due to the equipment they had.