AT&T Store Littleton Chanson Plaza

Appointment needed to take phone out of safe mode.

Store manager refused to help. Would not let his employees help either. Manager has has a big ego and clueless.

I don’t want to put anyone in trouble but this may have been the worst phone buying experience I’ve had. To begin once I had selected my phone the sales rep told me I had to pay $5/month in addition to required phone payments when buying a new phone. When I asked why he said it would allow me to trade my phone in at 18 months, I explained that I don’t need that and he pushed back saying it was required when buying a new phone. I pushed back saying I wasn’t going to pay for it (my base plan already allows me to upgrade every 30 months free of charge) and he allowed me to drop it. Then while I was logging into my new phone he asked if my sync was turned on, I said yes, and looked over to see him reselecting my phone to factory settings. I explained that I wanted to do a phone to phone transfer to which he responded that that takes too long to do over Wi-Fi (the process uses Bluetooth). When I told him I was concerned my data wouldn’t transfer over he dismissed it saying that ICloud would just do it in the background so I was good to leave. Now 15 hrs later I am still missing the last year worth of pictures and phone messages. Luckily I do monthly uploads to my computer but if I hadn’t this salesman would have destroyed YEARS of memories and data.

I don’t know if this was by accident due to poor training or a deliberate tactic to get me out of the store faster but this employees’ (and the manager standing nearby) negligence almost cost me dearly.

Hands down the best store I’ve ever been to!

Rick was absolutely fabulous. Put me with everything that I needed and took care of all of the situations straightened out all of my phone issues and absolute Godsend!