AT&T Store Littleton Chanson Plaza

I went to AT&T at W Bowles in Littleton, Co Yesterday January 18th at 6:20pm and I experienced horrible customer service. I came in to get assistance with my phone to transfer my information to my new phone. There was a man name Ryan and a woman staff member who’s name I don’t know because she wasn’t wearing a name tag. This woman questioned me on where I got my phone and was rude about it. Then I was having trouble entering my iCloud ID she did not try to help. She was on her phone texting and she at several points throughout my visit was on facetime on her phone which is EXTREMELY DISRESPECTFUL AND UNPROFESSIONAL. I have never been disregarded so badly in any previous AT&T store. Not only that, her and Ryan were rude to a different customer who come in to get help and after that customer left the woman employee made a joke to Ryan about that customer. I don’t think making fun of customers should be allowed when customers are in the store.
This woman employee was rude and even when I asked if she could take my old phone she basically said no you can take it home. At all other AT&T stores in the past they have assisted me with this. I have been a AT&T customer since 2007 and have never been treated with this horrible customer service. I don’t think this should be tolerated and know I cannot go to this store, I have to find another location with those who will give me my time and attention. I was only there for 15 minutes and the lady still was on her phone talking with a significant other. This is beyond rude and I am offended and disrespected from the company.

Geon helped us upgrade a phone and add an Apple Watch to our plan. He was super easy to talk to, helped us with all of our obscure weird questions, and explained things very clearly. He didn’t push products that we made clear that we didn’t need but let us know about options that would be helpful to us and even some future considerations for TV options. I would highly recommend this store, and Geon in particular is a super helpful person who we would be happy to work with in the future.Thanks Geon!

The representative didn't explain a lot. I had to dig for information. He didn't ask why I was purchasing a new phone and none of my contacts or files got transferred like I wanted them to and I didn't know any better. He also took way too long to do the set up which wasn't even the full set up.