AT&T Store Highlands Ranch Highlands Ranch

Service was friendly & helpful when in store. I wish representative had spent more time telling me about increases in billing & service fees. Before my bill was $105 per month, $85 once phone was paid for. Now $162 with no extra data & modest upgrade.

My fiancé and I were in the store yesterday 2/21/2020 to add a new line. We worked exclusively with Ron and Austin in the process of switching our personal account to a business account, and although we had some technical difficulties, we were treated with the utmost respect and kindness. They made the someone painful process less of a headache! The manager Austin was very professional and thoughtful, and Ron even reached out the next day when we were still having issues with the account to let us know he had checked on it again. I appreciate you Austin and Ron!

Terrible Customer Service. I placed an order online to be picked up at this location. I picked up my order, but was not given the Charging Pad I ordered. Since the store is nowhere near my house, and the mistake was in AT&T, I called and asked them to ship me my merchandise. The answer I was given was, “no.” Flat out...”no.” I couldn’t believe it. I had my order number ready, and a manager could have looked at the camera and verified that I was not handed the charger that I paid for.

I contacted customer care (as directed my the rude Team Member working at 11:30 on 1/19), and was told I had to work the problem out with the store.

I asked the customer care supervisor if they could contact the store and get this figured out for me and was told that I need to go tot he store. Frankly, I could care less about the $40 that AT&T stole from me, there is no way I’m going back to that store. I’m too frustrated with how poorly this is being handled, so I’m leaving a review in hopes the Manager reads his team’s reviews and decides to fix his teams mistake, coach them up on finding a way to say, “yes,” and sends me the charging pad to complete my order.

Amazing customer Service! I stopped in and Dennis saved my life - So courteous and respectful. Jumped right in and solved my problem within 5 minutes. I expected to be there all morning. THANKS DENNIS - that is the kind of customer service that guarantees return customers.

I went in to review my account. I wanted to set up autopay and discuss current charges that were applied to my account. The employees had continuous equipment issues and couldn’t process my payment. Their system kept crashing and the employee kept having to log back in to try and figure out my issues. I ended up not getting anything resolved, and was told to just call the online support center for help.