AT&T Store Loveland The Promenade Shops at Centerra

I needed help with my iPhone 5 yes it's old but new to me and Tommy was so understanding and helpful to this Nana . Thank you Tommy !!

My husband and I have been with AT&T for years and are pretty disappointed with their service, both at the store and on the phone. We recently upgraded to new phones and were not told by staff at the store, specifically the mngt. staff, to discontinue our old line, (we turned the phone in and didn't give it a thought), therefore were subsequently charged for a phone line that had not been used for a month. After much back and forth on the phone, the store reps, specifically mngt again, refused to take responsibility for their mistake, and we've been left to pay the bill. AT&T assistance on the phone adamantly refused to issue any type of credit and were not much help, as did the store. The issue was supposedly passed onto the marketing manager of the Loveland store, and we haven't heard back. Overall, the professionalism and assistance for taking care of issues were sorely lacking, and we will not be going back to this store. It would've taken an easy fix to clear up the mistake, and unfortunately no effort was made, resulting in our loss of business.

The two representatives at the store were very helpful and accommodating. They were knowledgeable and very inviting

The guy (who's name we would include, but the review wouldn't publish if we did) with the band of trees tattooed on one arm and the brace on the other, WAS THE MAN. He helped us immensely, was honest and didn't give us the typical salesman schpeel, and cut us a wonderful deal. He was also friendly, put up with our incessant cussing and dirty/morbid jokes, and had a great sense of humor. Give this man a raise or a promotion. His name rhymes with Frogger(t). Thanks again, buddy!

Newer rep was doing my transaction who had grave difficulty with the technology. I was charged twice and had to call my credit card company to try and explain. A fraud alert was placed on my card. It took 4 people in the store to try and get the transaction to go through properly.