AT&T Store Loveland The Promenade Shops at Centerra

Tommy is extremely knowledgeable, he and Aaron are super helpful employees!

I purchased an iPhone from this store in October, 2019. I was promised a "special promotion" of $10 a month for 30 months. When I was charged $20 on my bill, I called Hayden, the store manager, and he told me that it might take up to 4 months to show up on my bill. I called Hayden again on February 11, 2020 because the credit didn't appear. He said he would "try to make it right" and call me back. When I didn't hear from him I called him on February 17, 2020 and he said he spoke to his regional manager, Nick Smith, and there was nothing they could do about it. This is a scam. The salesman lies and they don't do anything about it. AT&T didn't do anything about it either. If I could give them zero stars, I would.

I needed help with my iPhone 5 yes it's old but new to me and Tommy was so understanding and helpful to this Nana . Thank you Tommy !!

My husband and I have been with AT&T for years and are pretty disappointed with their service, both at the store and on the phone. We recently upgraded to new phones and were not told by staff at the store, specifically the mngt. staff, to discontinue our old line, (we turned the phone in and didn't give it a thought), therefore were subsequently charged for a phone line that had not been used for a month. After much back and forth on the phone, the store reps, specifically mngt again, refused to take responsibility for their mistake, and we've been left to pay the bill. AT&T assistance on the phone adamantly refused to issue any type of credit and were not much help, as did the store. The issue was supposedly passed onto the marketing manager of the Loveland store, and we haven't heard back. Overall, the professionalism and assistance for taking care of issues were sorely lacking, and we will not be going back to this store. It would've taken an easy fix to clear up the mistake, and unfortunately no effort was made, resulting in our loss of business.

The two representatives at the store were very helpful and accommodating. They were knowledgeable and very inviting