AT&T Store Loveland Loveland

We had a consumer cellular phone and we had no one to in the area to help with it. We called AT&T in Loveland and David answered and after explaining everything to him he had us come to store and he was able to fix all the problems sell me a case and put a glass protection on new phone. I really appreciate his David’s rime and his side kick Garrett. They were so Patient and kind to two people that had no clue what they were doing with the phone. Thank you very very much for your help

The store people were very friendly and accommodating. Purchased a new iPhone 12 pro and AT&T TV service. They went out of there what to preconfigure the AT&T TV box. They gave their business cards to call if I needed help. The salesmen was never reachable at that cell phone number. Got home and noticed all the new iPhone 12 ads promising free iPhone with my circumstances. They charged me $$$$. They never explained how I could get a free iPhone. We ended up not liking the AT&T TV as currently designed so returned it. After 30 years in sales, I should have been more aware when three different sales people were EVER so ready to help.

GET OUT OF MY STORE AND DON'T COME BACK!

The worst Customer Service I have ever had! The lady who was in the store and was supposed to be there to help Customers seemed to be having a bad day. When I walked in she was doing something on her phone and barely acknowledged me. She didn't even lift her head up from her phone. I told her what I needed help with and she responded to me telling me that she was going to do it the same way I was going to do it. She made me feel like I had interrupted her and she really didn't want to help me activate my new phone. She made me feel like I was stupid that I couldn't set-up my phone on my own, and she was going to do it the same way the instructions on the paper said. I asked her "you really don't want to help me, do you? Her bad attitude continued for the entire time I was there. I asked her if she had a problem with the color of my skin, because I couldn't figure out why she had such a nasty attitude toward me. She blew up and said that she couldn't believe I called her racist. I did not accuse her of being a raciest. I didn't even say the word, she did. She told me to leave, get out, just get out. I was putting all my stuff back in my box to get out of her store and I was going to leave. She said she was going to call the cops on me. She just kept yelling at me to get out of her store and never come back! Nice, Right! Never again!

GET OUT OF MY STORE AND DON'T COME BACK!

The worst Customer Service I have ever had! The lady who was in the store and was supposed to be there to help Customers seemed to be having a bad day. When I walked in she was doing something on her phone and barely acknowledged me. She didn't even lift her head up from her phone. I told her what I needed help with and she responded to me telling me that she was going to do it the same way I was going to do it. She made me feel like I had interrupted her and she really didn't want to help me activate my new phone. She made me feel like I was stupid that I couldn't set-up my phone on my own, and she was going to do it the same way the instructions on the paper said. I asked her "you really don't want to help me, do you? Her bad attitude continued for the entire time I was there. I asked her if she had a problem with the color of my skin, because I couldn't figure out why she had such a nasty attitude toward me. She blew up and said that she couldn't believe I called her racist. I did not accuse her of being a raciest. I didn't even say the word, she did. She told me to leave, get out, just get out. I was putting all my stuff back in my box to get out of her store and I was going to leave. She said she was going to call the cops on me. She just kept yelling at me to get out of her store and never come back! Nice, Right!