AT&T Store Westminster Westminster

The manager Stephen was extremely helpful. He was very patient with me and explained in detail the cell phone plans and answered all of my questions. GREAT store and GREAT management!!

I was suppose to have my phone delivered, the guy showed up and I was outside waiting and he drove off, then text me saying I’d have to reschedule, I called this store and Stephen went above and beyond, helped me cancel the first order and even got me a better phone then I was first going to get. I was in and out of the store within an hour. Lots of great changes happening at this store. Thanks again Stephen

Sold me a plan gave me the price and when I got my first bill it was 3x as much as what was discussed in store I even had my own phone

Chris, the AT&T rep who assisted me, was fantastic! Explained phone was not repairable, got me a new phone, assisted with activation, and I was out of the store within an hour. Thank you!!

DO NOT BUY HERE!
We made an appointment for 1pm. We were finally seen at 1:40p. Left the store at 4p. And I told them exactly what we wanted from devices to plans. It gets way worse:
From misinformation to messing up our port over.
We ported 5 lines and activated 1 more and thought all was well. We were wrong.
- we were quoted $174 plus tax after bill credits and first responder discount
- we were not informed that it can take 3 months to get your trade in credits.
-we were not informed it would take up to 3 months to get first responder discount.
- we were told half our activation fees would be waived for brining 6 lines in. We were charged $180.
- our first bill was auto drafted 6 days after we moved over, instead of $174 plus tax our first bill was $569!
- we were not billed to the card we provided instead another member of my family got hit with that bill
-two of the 6 lines were under the wrong name.
- one line never ported over
-spent hours on the line with customer care getting answers to our questions.
- manager tried to make you feel you don’t have an option with the warranties. “I never let phones walk out of here without them being protected”.
-sad part is you have a 14 day return policy. But since your bill credits don’t show up for months you fall way out of policy.
Now we are stuck....