AT&T Store Westminster Westminster

I was suppose to have my phone delivered, the guy showed up and I was outside waiting and he drove off, then text me saying I’d have to reschedule, I called this store and Stephen went above and beyond, helped me cancel the first order and even got me a better phone then I was first going to get. I was in and out of the store within an hour. Lots of great changes happening at this store. Thanks again Stephen

Sold me a plan gave me the price and when I got my first bill it was 3x as much as what was discussed in store I even had my own phone

Chris, the AT&T rep who assisted me, was fantastic! Explained phone was not repairable, got me a new phone, assisted with activation, and I was out of the store within an hour. Thank you!!

DO NOT BUY HERE!
We made an appointment for 1pm. We were finally seen at 1:40p. Left the store at 4p. And I told them exactly what we wanted from devices to plans. It gets way worse:
From misinformation to messing up our port over.
We ported 5 lines and activated 1 more and thought all was well. We were wrong.
- we were quoted $174 plus tax after bill credits and first responder discount
- we were not informed that it can take 3 months to get your trade in credits.
-we were not informed it would take up to 3 months to get first responder discount.
- we were told half our activation fees would be waived for brining 6 lines in. We were charged $180.
- our first bill was auto drafted 6 days after we moved over, instead of $174 plus tax our first bill was $569!
- we were not billed to the card we provided instead another member of my family got hit with that bill
-two of the 6 lines were under the wrong name.
- one line never ported over
-spent hours on the line with customer care getting answers to our questions.
- manager tried to make you feel you don’t have an option with the warranties. “I never let phones walk out of here without them being protected”.
-sad part is you have a 14 day return policy. But since your bill credits don’t show up for months you fall way out of policy.
Now we are stuck....

Horrible customer service! Only 2 employees working and 3rd employee walked out door while 8 customers waiting. Waited 30 minutes and gave up. What a joke!