AT&T Store Dayville Killingly Commons

Manny was awesome. I had been calling technical support for assistance with the same problem for over a month, got frustrated and went in store. Although he didn't initially know how to fix the issue, he took the time and figured it out. Something the actual tech support team could never do. I think he was just as excited as me about fixing the problem. Thanks

POOR SUPPORT REGARDING ISSUE OF A STORE EMPLOYEE DECPETIVE SALES TACTICS AND POOR SUPPORT FROM STORE MANAGER WHO WAS EXTREMELY RUDE TO ME. CONTACTED BY JUSTING DISTRICT MANAGER TO RESOLVE THIS AND WAS TOLD HE WOULD FIX IT AND RESOLVE ISSUE- THIS WAS A LIE. NO FOLLOW UP BY JUSTIN WAS DONE. I'M FILING COMPLAINT AT SMALL CLAIMS COURT AND THE ATTORNEY GENERAL OFFICE IN CT. I WILL NOT LET THIS GO!!

This is my first negative review on Google ever but the warning needed to be said to save you time, stress and potentially money. Charges were added to my bill without being discussed. I had a good experience until I got home and found out that insurance and the next up plan were added to my bill without any discussion. This is a problem with carrier stores in general and I should have known better but what a waste of my time now I have to call ATT to get it taken off all because the manager is wanting to boost his commission. ATT needs to change their pay structure for this endemic problem to be solved. I cannot believe it was the manager as well ripping people off with a smile on his face. Very disappointed. I like to support local but not at the expense of being a victim of fraud.

Communication and integrity are clearly lacking at this location. My partner and I went in to upgrade our phones, spent over 4 hours and $600+ doing so. I got a screen protector and a case, they said there is a buy 2 get 1 free deal on accessories. Awesome, I pick up a wireless charger too. The associate goes to apply my screen protector and completely messes it up. Wrinkles, bubbles, fingerprints in the adhesive. They go to put another one on, no more in stock. They tell me there is a better version but ill have to pay another $20, I told them I did not see why I had to pay for their error. They back down, put on the better screen protector and tell me to come back in 24hrs if it isnt completely adhered and they'll replace it. 30 hours later, screen protector is peeling up at the corner and has air bubbles so I return to the store.

We walk in, tell the associate whats going on. She says "Okay, I'll help you after I finish with this customer." 25 minutes later, she turns to us and says "I can't replace that, I already had to yesterday. You have to speak to the manager."

We go back again on our next day off. Speak to the manager, explain all the above info. Manager says he can't replace the screen protector again, but will give me a refund. Goes to process the refund, find out he can't because of the buy 2 get 1 deal. He said he would give my info to the regional manager and to expect a call.

Now I have an ineffective screen protector, am out $50, and no solution. Not to mention that there were over $60 in unknown charges to the account placed on the day we upgraded that then had to be reversed by AT&T corporate.

I highly suggest avoiding this business, and if you MUST use this location, make sure you only deal with the manager. The associates are not knowledgeable, and one in particular (Pam) was incredibly rude and condescending.

I've never written a negative review before, but after all of this wasted time and money, I'm pretty frustrated.

Called the store to.ask if they had iphone 11promax in stock was told yeah plenty! Show up next day to purchase said phone, nope, they do NOT have them in stock. Had to order which I could have done from home, had they taken seconds to actually check before answering! Wasted trip! Not happy! Will not use this store.