AT&T Store Dayville Killingly Commons

The only reason I am giving one star is because you have to chose a star. This should be zero stars. I ordered a phone online, chose the Killingly store as my pick up spot because it's the closest store to my house. I got there, realized I forgot my driver's license, but had a different state issued ID. It was a medical card from the Commonwealth of Massachusetts. It was a valid picture ID issued by the STATE. They would not take the id. The pick up instructions are:
Things to remember when you pick up your order:

Bring a valid Drivers License, State Issued ID, or passport.
Brand-new account? Make sure the account holder picks up the order and has form of payment.
Transferring from another carrier? Bring that account number.

I had a state issued ID. I was discrimated against because it was a Medical Cannabis Patient ID. But it was a valid state issued picture ID. There is no instruction that says a medical card is not a valid form of ID.
I could not pick up my phone. Then the manager who was on shift at 11:20am on 1/29/20 decided to get even snarkier and tried to shame me for driving to the store without my license. Duh if you forgot you license, yeah you drove without a license.
I just wanted to make sure you know that not only did I cancel my new phone purchase, you are losing a customer over this. Yes, a customer with three lines that replaces her phones every 2 years. So Bye Bye At&T.

Brandy provided excellent service transferring our phone.She was very knowledgeable,professional,and a major improvement for that store. Thank you Brandy!

Purchased 2 Samsung Galaxy phones. Store personnel and sales representative from Samsung were helpful in setting up our accounts.

I love the service at t give us and I recommend everyone to buy there

The representative was very unprofessional. Upon entering store, I overheard him telling people before us that the manager was there, but doing manager things in the back. When helping us, he complained about the computers in the store and about Apple products. I just needed to pay a bill. He picked his face and examined while assisting me. Then the computer acted up and we had to do everything again on the tablet. He made reference to being ‘like’ asbergers as he had memorized our phone number, and even my 12 year old thought it was in appropriate to reference being ‘ like ’ any health condition. Completely inappropriate and way too long just to pay a bill.