AT&T Store Lisbon Lisbon

We just visited the Lisbon AT&T store. We have only ever used the corporate stores. We were greeted with Kelsey. She was very professional and help us so much. Usually the authorized dealers are not friendly at all. We were thankful for Kelsey’s professionalism and patience. We made sure to mention to a coworker. They directed us to this site. Thank you Kelsey for your patience !

Kelsey was extremely helpful and took the time with us to go over everything and answer all our questions. She was great to work with.

Kelsey helped us with sending our I phones back for trade in after multiple attempts to do it over the phone with the AT&Twebsite. She was very polite very knowledgeable and helped us out quickly and without her we would not have been able to get it done. She is a very very good customer service representative and should be commended for how efficient and how well she does her job. Thank you Kelsey

David and Kelsey were extremely helpful.
They had everything set up in no time.

I unfortunately received bad information from a worker at this location that contributed to a lot of wasted time for myself today. I stopped by in the morning to gather information regarding upgrading my two iPhone 7s to iPhone 12s. After looking over my account and us discussing the devices I had, the worker told me I would get $800 credits for each device towards the new phones. I then drove all the way home, backed up my phones, and drove back to complete the deal, at which point the worker told me my iPhone 7s actually have no trade in value whatsoever towards the 12, and then apologized if I “misheard” earlier (which I certainly hadn’t). This same worker also told me at one point that the iPhone 12 doesn’t come in 64 GB, when, in fact, it does. This guy needs better training or at the very least just needs to care about what he is doing/saying a little more.