AT&T Store Jacksonville 103rd Street

I made an online appointment for service on 02/04/2021 it was booked at 6:00pm but I got to the store around 5:30pm. It was empty, just one employee (tattoos & short dreadlocks) and me. Even though he wasn't rude, he wasn't in the mood of working. I explained to him my situation and he said; "your tablet is not working" I put my phone sim-card in the tablet and obviously, it was working. As I told him, the problem was the sim-card. An old lady with a walker came inside the store. I request him to check my business account because 611 Rep. put some notes in my account. That lame employee said that they are not a corporate store so they didn't work with business accounts. He was sitting on his chair so comfortable, I knew he wasn't in the mood of working. I asked him to call 611 but then he said; "I have no access, sorry". Well, I said; I'm not leaving the store without calling 1st 611, so he addressed the old lady. She requested his cheapest LG phone and he said to her that his cheapest phone was $1,100.00 and monthly payment was $90.00 + tax. I turned around and told the lady to go Walmart, buy a cheap LG for $35.00 and then buy a prepaid plan with auto-pay and she will pay less than $40.00 per month.  I called the store 3 or 4 times and left a voicemail once but nobody has returned my phone call. Even though this 103rd Store is less than 2 minutes away from my office, I had no other choice but to visit the one in Normandy Blvd. They have terrific personnel, Ivain, Lashaun and Derek (manager) they truly know how to run that store. Nice environment, respect and a TERRIFIC, GREAT CUSTOMER SERVICE. I would like someone to go to the cameras and confirm what I've described. For others this could be not a big deal but for me, having a hard day at work, issues with my car, being stuck at the traffic jam because the closest store has a lazy employee... Well, that's something that I needed to report, not just for me but for the old lady with a walker that maybe didn't know how to use a computer. 

Great and fast customer service

Appreciate the patience and due diligence the customer rep took with me in a situation with the replacement of a phone for a family member without me being present. My concerns were simply and quickly allayed greatly to my satisfaction. Highly recommend this store.

Great customer service ! No waiting . Blanding & 103rd Street location is very good about greeting and customer service! We need more locations just like this particular one !

The manager at this store is fantastic. Extremely professional and patient. I was treated very well and all my concerns were handled.