AT&T Store Jacksonville Roosevelt Square

John was extremely helpful and patient in setting up a hearing aid app for my husband’s new phone. Thank you, John!

I will NEVER purchase anything from an ATT store again, especially the Roosevelt Store. I went into the store on 11/21 to purchase a new phone. I told the girl helping me I wanted the iPhone 11 256gb in black. She came out of the back and said she only had it in yellow, so I purchased it. They would not let me pay for the phone in full. Told me I had to come back in 2 weeks to pay for the phone. I purchased a glass screen protector and was out the door. I got home and was reading the box and the girl gave me a 128gb phone. I called the store back and spoke to John and was told they didn't have 256gb in the store but he would call around and find one and pick it up so it would be at the store and I could exchange the phone the following day. I go into the store the following day and there's no phone for me to exchange. They have not even called other stores to find one. I ended up having to drive to the Fleming Island store to pick up the phone myself and I had to purchase another screen saver. I will only purchase phones from the Apple store from now on. I called ATT wireless yesterday and paid for my phone in full and it was no problem and the lady who helped me told me she had never heard of the store not letting you pay for the phone when it was purchased.

The service sticks at this location. Ordered watch on 09/10/19, went to store to check on order 7 days after order, not at store, few days later called to check, man was not pleasant thought I was some one else. Called back again still told watch not in. I did not have a tracking number, called AT &T home office and finally got some one to give me a tracking #. UPS would not help with out address and company coming from. Of course
I had no paper work they did not give. After many conversations with
UPS it was determined that the package was delivered to the UPS Store because on the address AT & T put on the order form. Picked up package from UPS after 3 wks of trying to locate. UPS called the AT&T store to pick up. I picked up package and returned to AT & T store, had to go three different times back & fourth to get package returned. Still did not get returned UPS Closed. What is so frustrating is why did I have to hunt and track down the package with no information when the store ordered watch and was having it delivered to their store. This should have been their responsibility. Very Poor, Bad customer Service. Todays date 10/02/19, Makes you think just how are they treating other customers

i was denied service because i used my passport as an id which is against the law a passport is a government issued ID you cant turn down service they said they dont accept those Also the wait time to get help in this store ridiculous be prepared for 45-1hr

I was planning on getting a galaxy s10, but after it taking over an 30 mins just for someone to ask me "what do i need", i responded i just wanted topay my bill. All in all taking well over an HOUR, the "manager on duty" was too busy watching tv and complaining how their computers are slow because of comcast. I was trying to pay my bill on the way to another jobsite, and like i stated was extremely late. I would have paid by card, but the online system kept saying try again. The manager, she was all relaxed and reclined in her chair not moving at all, covered up w her blanket just taking her sweet time. The worst experience i have had in any store ive visited. If this happens again i am switching services, which would suck because i love att, and been 4+years with you. I am angry and did not get the new galaxy because i am debating on being with att any longer.