AT&T Store Jacksonville Pablo Creek

Visited the store to try to resolve a battery issue with my new iPad 12.9. In my opinion, the battery does not last as long as it should being a brand new device. The gentleman that listened to me had a British accent. He was very rude and condescending! He never touched my iPad to look at it. He was not wearing a name tag nor an AT&T ID. He basically told me that it was an Apple issue and not an AT&T issue. Very disappointed with AT&T and this lack of customer service.

MICAH GUSSOW is the BEST!
My family needed a plan that we could use while we travel. Michah was not only very knowledgeable about mobile internet, he even helped us to achieve what we needed with a DISCOUNT!
Michah helped my wife a few weeks ago to transfer her company acct to our family plan when she retired, and my wife has raved and raved about how helpful, fast and efficient he was. Now I’m a big fan, seriously you can’t find this level of customer service these days! Thanks Michah for the help!

I posted a negative review and it was taken down, yet you can see another similar one from the same week as mine. Tells the whole story........great company, bad branch and branch manager.

Horrible Customer Service
Billed $450 for the first month's service, should have been $180 plus for cable, cell and internet. When I questioned this I was met by Manager Brandon who told me "the bill is correct". Only after several requests did he bother to look up the account and discover that I had been overbilled for a full months cell bill and a $35 credit that was promised had been misapplied. When I asked about why he said the bill was correct a few minutes before he said , "oh you have to be right huh?". Instead of just looking at the account and making the corrections required he tried to bully me out the door with and arrogant and condescending approach. ATT is a fine company but I suggest you shop at another store. This one is just not well run as you can see from other comments posted.

I would not go to this store or sign up for any of att service(s) I went to this store 4 times to deal with my account. I started this process in May or June of 2019 and still have the same issue. I and att employees tried calling customer service and they switched you to the wrong department. Then att provides a number but it is the incorrect number to cancellation department, so they provide you with a new number because they are unable to transfer. Beyond frustrated. Manager “Kenny” was no help and told me I could use their phone to call customer service. No body in the store and he could t help or at least get someone on the phone. Lousy customer service manger “Kenny”.