AT&T Store Melbourne West New Haven

Great service

Terrible! Scam! thift! I updated my iPhone at the store and returned the old phone at the store. Now ATT charged me over thousand dollars on my bill, I have been back to store deal with them 4 times, associate told me because one of the employees who worked there stole a lot of phones and didn't return to ATT. now I have to pay the bill. today ATT cut off my service because of the outstanding payment. the store owner ignores the situation.

I've had nothing but problems with my new phone since AT&T dropped their 3G towers. I bought a new phone and cannot get all texts to work. Took it into the store today. The girl, without my permission, uninstalled the second text app I'd downloaded in hopes to get either that one or the default app to work. Employees should never, ever under any circumstances uninstall apps without the owner's permission. EVER! She informed me I should buy unlocked phones. Thanks, Captain Obvious. Then she turned on the cell data, texted me from her phone, handed my phone back to me and swore that she fixed it. I informed her it's something we'd already tried and that was not the case! My husband's an Engineer and has checked all settings, multiple times, restarted, and as a last resort youtubed the problem. We have identical phones with the settings the same on both. His phone works, mine does not. I get some texts but not all. I stepped out, texted a good friend, called to verify if she received it but she hadn't. Immediately went back and talked to another girl (the first was nowhere to be found). The second girl informed me it "could" be an apple issue and whoever I interact with that has apple devices needs to ensure their settings are correct to receive my messages. (Again, not the case, as my older daughter also has an iphone and we can text just fine.) Is that really how I'm suppose to go through life now? Asking every single person I interact with what kind of phone they have and to check THEIR settings? I don't think so. No surprise, going into a store they can sell you devices but don't expect them to fix anything. If I could give this store 0 stars, I would - useless! So frustrating!

I bought two iPhones from Dylan M, who stated that he was the store manager at AT&T Store Melbourne Square, and now he is at Cocoa Store, 2701 Clearlake Rd.  When making the sale, he told me that he would waive activation fee.  Later switched it on me and said that he would pass it by his boss and get back to me. Never heard back from him.

Fast forward one month later, now I have billing issues from the changes he made to my account.  I called him to ask him to go over my account to see if he can help me.  He responded that he would call me back "if he gets time".  I told him that I needed a phone call the same day.  Never heard back from him.  I called Cocoa store again today and Alexis answered the phone.  I asked her for Dylan's boss, she said that she couldn't release that information.  This is crazy!  Very unprofessional. He and others at the AT&T Store are quick to sell you a phone but good luck on getting help thereafter.  Worst experience ever.  I would never buy another phone from AT&T.  Will let others know my experience.  

I received a new iPhone 13Pro and I was having trouble getting it activated myself. I walked into the store and was greeted by Nick. He not only quickly activated my phone, but also took care of returning my 7S for a refund. I was in and out in less than 10 minutes! Great friendly service.