AT&T Store West Melbourne Hammock Landing

Great costumer service! Shout out to Anthony for helping my elderly mom-in-law

usually when I would visit this location it was Always an unpleasant experience...I didn’t feel like I was being pressured or mislead(scammed) this time .....I will most definitely come back should i need anything else to work with Alexis as she made my experience a pleasant one

Excellent customer service! My husband had to go in three times in one week, and each time the service was great! We were especially grateful for Cleveland the last time we went in together — he was so patient with us and when we had to wait a while for a phone to update, he was so friendly and made the time pass quickly!

I went there last night because I had a billing issue. I had fraudulent activity on my account and went from having a 70.00$ bill, to a $692.00 bill. I was a little upset, but confident I could have it straightened out. Although a little frustrated that I had to go in because the website kept asking for a username and pass code? different than my phone number. OK no biggie. I get there they, shoe no surpise at my situation and immediately dial customer service and I proceed to spend 1 hour and 50 minutes on the phone! I went to billing first, they admitted that there was fraud, an agreed to take $250.00 off the bill?!?! Why $250.00?!?! my bill was $692.00 from $70.00?! "oh that is just our policy..." I was put through to Customer Service Dept. "Oh well for that amount a manager would need to sign off on it..." I then get put through to their CLIENT RETENTION DEPT. Spend another 40 minutes on hold, and explain that I have to leave for work...I work nights.., oh no problem, we will resolve this for the total amount Michelle..." Meanwhile the staff at this store are just sitting around watching me spend two hours on the phone with the company, and all they had to say was "you know we close in 5 minutes.." I had to tell the guy in CLIENT RETENTION, that he would have to call me back because I had to leave the store. He promised he would. Did I get a call back? NO?!?!?! I cannot believe that after five years of having my service with this company, that this is how I am treated!!! It is shameful and disgusting! No one in the store will even talk to you unless you are ready to spend $100.00 on a phone! They will spend millions to get new customers, but treat their existing client base like garbage!

Tarik Powell in Melbourne Florida has Extraordinary customer service. He is always patient, kind, knowledgeable and efficient. 😊