AT&T Store Melbourne Town Center

Went in to purchase an XR and it was easy, peasey. I knew what I wanted so our discussions were about financing and functions. Everyone there was professional and knowledgeable.

Very helpful and friendly staff!!! Forgot my phone and needed help getting my info transferred to a new SIM card. They were able to assist with no problems.

My experience was great! Professional and timely service

To whom it may concern, I was recently told about the AT&t firstnet program through some fellow firefighters I work with. We were leaving our previous provider, and were going to be switching to AT&T/ firstnet and getting my wife a new LG Vg android phone. I was going to keep my current device and was told I could do so during the switch to firstnet. During the two-and-a-half-hour process I felt like I was being sold a car. I had my 4 year son and my 3 month old daughter along with my wife. The sales associate tried to sell me a new phone even though I already told them I wanted to keep my current phone being because it was brand new. I was never told that device was an incompatible and was not going to be able to switch over and have the phone unlocked until after the fact, two and a half hours later. I was told that the only thing that could be done, was for me to buy a new phone at the end of the process. I politely told them no I will not be buying a new phone and I would like to cancel the current process and provide my own service elsewhere. Needless to say I was frustrated because I was lead in one direction only to be let down. Wasted precious time with my family, we also missed seeing Santa Claus during all of this.To add it all up, this all happened on December 8th. I was not able to transfer my numbers back to another service until December 10th due to the sales associate not reporting the phone back into their possession. Mind you we never had possession of the phone in the first place, no purchase was ever processed. Now I'm having to switch back to my original provider and pay for activation SIM cards etc out of my own pocket due to AT&t complete lack of customer service and care. On top of not having phones for two almost three days. I had to personally take off work and drive down to the original snore because AT&t customer service could not get in touch with the store manager or the store branch. Again a complete waste of my time and money out of my pocket. When I went back to the store Branch there was a gentleman there pretty much by himself. He set everything back on track and gave me my pins that I needed was extremely nice and would give him credit. Unfortunately the store manager was nowhere to be found yet again and the original person that I was dealing with was not there. Overall, If this is how they're going to treat their first responders, military and Police I would not recommend AT&T to anyone.

Everything went smoothly no issues and the workers were great very knowledgeable