AT&T Store Middleburg Plantation Xing

Deceptive practices by salesman

Aaliyah saved the day for me today! I was having all sorts of trouble getting my contacts transferred from my old phone to a new iPhone 12 Pro Max and needed to get it accomplished quickly. Aaliyah was there to work some magic and it only took a few minutes for her to accomplish what no one else could. I think she's due for a big raise. :-)

Sunny was the rudest customer service representative at this location. He needs better training with customers & how to handle situation that he’s unsure of. Called into ask about billing and instead of him referring me the Supervisor or the previous agent I felt with, I was on the phone with him for over 10 minutes being rude and continuously cutting me off when I spoke. When I asked to speak to a Supervisor at the end of the call so I can inquire about billing and my experience with him he simple said “Have a nice day” and disconnected. Really hope the supervisor Ike (name given by agent Sunny) does better training with his agents because I switched to this carrier 2 weeks ago for better customer service and so far Sunny has proven to be rude and unprofessional like the agents at Sprint.

My wife took her mother into your store there in Middleburg Florida to get her new phone Working, when they entered the store, after the sales rep found out they weren’t buying anything, he treated them like they were an inconvenience,Ignored them, and even walked away to work with other customers that were buying a phone most likely. Finally after being ignored for over 30 minutes, my wife went over to the phone that the sales rep laid on the table and walked away from, decided to finish fixing it herself! The store has the worst customer service I have ever seen, There is one person in the store that gives excellent service and his name is Sonny, management should fire everybody else and start over! I even called this morning on the phone, and got hung up on three times! This AT&T store has the worst customer service I have ever seen! You need to get it right, and I expect a phone call an apology to my family for treating them like garbage because they weren’t buying anything! Oh and by The way, I have been with AT&T for over 20 years and have six phones on my account I have spent thousands of dollars!

The representative was very patient with me and his calmness was a help. It's not every day that you buy something major. i was wavering between the iPhone 8 plus and the 7 plus, I eventually decided on the X s MAX. Any way he helped me zero in on a new phone, so all is well