AT&T Store Palm Beach Gardens Pga Boulevard

My 15 yr old found Promotion in May offering new iPhone 11 for half price but the catch was you had to have the unlimited plan but we were not told that part. Sales person just said since we were adding additional line we qualified for deal it would take several Bill cycles to show the credit for phone. He never mentioned we had to be an the unlimited plan. Call AT&T about Bill when I noticed we weren’t getting discount on new phone for half price. They explained the promo rules and said we should go back to the store and manager could fix the problem as long as we signed up for the unlimited plan which we were planning on doing. Stopped by store manager not in spoke with another rep who was super nice and understanding and said he was sure manager would fix the problem. My wife went back in and spoke with manager Michael and he was a complete waste of time. Said there was nothing he could do and didn’t seem to care we if ever used his store again! WE WON’T! So now my 15 yr old who thought she’d be paying $11.65 mon. for her new phone is now getting screwed out of $350 more then she thought she’d have to pay since first sales person was not truthful with us. Hoping to get in contact with a regional manager soon but as for now I would avoid this store in the Gardens Mall where sales rep commission comes first and customer service last.

Good customer service. Carl helped us and was very patient for two people who do not know a lot about phones

I had an appointment but there were no other customers. I should have gotten great service but did not. Michael was very fast getting me the phone I wanted but also added features I did not want or request. Previous purchases at a different store were great because they completely set up my new phone for me and were patient. I spent 2 hours getting an add on removed once I discovered it. I never signed anything agreeing to the add on. Very disappointed with this particular ATT store and recommend the one on Donald Ross instead.

The employees were not helpful and acted like all of the customers were a burden. Samara was extremely rude,unprofessional and disrespectful. All she had to do was be a little helpful and sell me a Samsung Note 10+ which I'm sure the store would have liked. Instead she barked incorrect options to me while she didn't realize I was on the phone with THEIR own customer support who was telling me Samara was absolutely incorrect and apologized for her causing issues. Unfortunately, it wasn't only me, I was in there long enough to see Samara treat other customers the same disrespectful way.

I had to pay for a prepaid simcard for my european cellphone before they tried it. They could not make it work.
They refused to give me the money back and sent me to Wallmarts where I should put it into a cellphone and use it.
Wallmart said there is nothing in which the simcard at&t sold me would fit in.
I ask you to put the amount of 48,54 that you charged me with in vain, immediately back on my credit card, or I will be sending this to At&t services.