AT&T Store Palm Beach Gardens Pga Boulevard

very bad customer service- would NOT recommend this location- would advise anyone considering this locatio- DONT!! Jupiter has MUCH MUCH Better customer acknowledgment ( have to give one star since NONE was not an option)

customer service is non existent. Employees dont know how to assist customers that are waiting (immediately helped another customer that walked in after)- Response was that they had to clean tables instead of helping us?? funny thing is, another customer was walking out angry as we walked in- realized now that wasnt her.. the employees need serious training in customer service

Poor customer service. My wife's phone was replaced due to age. Went to the store for help with setting the new phone up. The service rep basically said, "It is just like the old phone." which it is not He did not seem to care. Another reason to leave ATT. I have 6 business phones, internet and land lines plus my home phone and internet. Good-by ATT.

My 15 yr old found Promotion in May offering new iPhone 11 for half price but the catch was you had to have the unlimited plan but we were not told that part. Sales person just said since we were adding additional line we qualified for deal it would take several Bill cycles to show the credit for phone. He never mentioned we had to be an the unlimited plan. Call AT&T about Bill when I noticed we weren’t getting discount on new phone for half price. They explained the promo rules and said we should go back to the store and manager could fix the problem as long as we signed up for the unlimited plan which we were planning on doing. Stopped by store manager not in spoke with another rep who was super nice and understanding and said he was sure manager would fix the problem. My wife went back in and spoke with manager Michael and he was a complete waste of time. Said there was nothing he could do and didn’t seem to care we if ever used his store again! WE WON’T! So now my 15 yr old who thought she’d be paying $11.65 mon. for her new phone is now getting screwed out of $350 more then she thought she’d have to pay since first sales person was not truthful with us. Hoping to get in contact with a regional manager soon but as for now I would avoid this store in the Gardens Mall where sales rep commission comes first and customer service last.

Good customer service. Carl helped us and was very patient for two people who do not know a lot about phones