AT&T Store Palm Beach Gardens Palm Beach Gardens

I came in to buy a phone today and was treated rudely by Michael. I asked him to give me the info on I phone 12 and he was put out and rudely said he would have to look it up ! He didn’t want to be bothered which set the tone for the rest of my dealings with him. I had my mask in but it kept slipping , I did pull it out away from my face so he could hear me but put it right back again at my face ! Never did I take it completely off , nor did I go around the plastic barrier . When he told me I owed on my phone still I told him I had gotten an email this am that stated it was paid off. He then started to tell me nastily that he didn’t care that his I pad said there was a phone under my number that still had payments . He said he would show me the receipt . Upon getting receipt I said ok that had to be my son . Then I was trying to ask him if get a new phone would that affect my do

Son’s phone , He never answered because he was getting rude with me and kept saying if you take off your mask again I can’t help you . I said it keeps slipping he didn’t care , this escalated a lot . He has caused me and my husband to consider taking all our $500 plus a month business to another carrier if I do not get a call from the store manager snd an apology. Clearly Michael is more concerned with a mask that was slipping down than taking care of a customer as he sits behind a shield! Also while I was in the store I observed another customer have her mask fully off her face and on her chin , no one got nasty with her .
I would appreciate a phone call with in 2 business days or I am switching all my services to another company. Please look up our account snd you can see that we are longtime loyal at&t customers .
Phone number 561-346-4613

Lariah is the friendliest, professional, knowledgable and most dedicated employee at this location! She was patient, attentive to all customers but never made you feel like you were being ignored. She is knowledgeable of all products and fair with explanation of each item. She deserves a promotion for her professionalism and hard working skills!

Absolutely the worst experience dealing with the managers at this store and AT&T. They did a bait and switch on us to upgrade our phones and will not honor their service level they offered to get us to switch.

This is by far the worst AT&T store I have ever been to. The service is horrible.

This location has knowledgeable associates that are prepared to help you every step of the way!