AT&T Store Sarasota Cattlemen Road

I have never been treated rudely in my life! I worked with Brian and he just acted like he didn't want to help me at all. I just switched over from t-mobile as apart of their first responder/COVID promotion (I'm a nurse). He had a terrible attitude, he had a very condescending tone, was trying to sell me things that I didn't want and finally told me there was nothing more he could do for me. I was trying to transfer 4 lines onto 4 new phones... simple basic stuff. He called over his manager John who was also extremely rude and condescending. They just treated me and my sister like they didn't want us in the store and didn't want my business. I work hard for my money and I am risking my health everyday caring for COVID patients. You would think I would be able to receive good customer service atleast. The whole ordeal made me not even want to do business with AT&T anymore and made me want to go back to T-mobile. I honestly feel like of you treat others with respect, you should get the same in return...but I guess they missed that memo.

If you come to this location, brace yourself for a terrible experience with unprofessional people.

Two or so weeks ago I called the Store Manager asking about the promised credit (read my 10/31/20 review) and was told it was processed; would be deducted from my next bill at the end of November. It wasn’t! I called the Store yesterday,Sunday, and was told by a Gabe that the Store Manager was no longer with the company, Irene the Assistant Manager was in charge and either Irene or Gabe would call me back. No one called. I called this morning and spoke with a Gabe again. He didn’t recall the conversation, said Irene was sick, there wasn’t a Manager in the Store today and that he would have a Manager call me tomorrow. I said I would write another review as that was the only way I had any confidence this matter would get resolved. HELP!

Great customer service. Brian went above and beyond to ensure our process went smoothly. Store manager was very helpful, too. Great experience overall!

There was a billing problem with my account. After leaving two messages, on my third call, I finally got the Store Manger on the phone. She had been involved in setting my up account and we set a 4.30pm in-store meeting for me and my wife to meet with her. At 3pm the Store Manager called and said she had a conference call and would brief one of her colleagues to see us at 4.30. I said we had a dinner engagement at 5.30. We arrived at 4.30. The person who greeted us said he didn’t know of our 4.30 meeting, had another customer and told us to wait. At 5.10pm we met with a sales associate who drilled down on the billing problem. He went back and forth to the Store Manager (presumably in an office somewhere). Problem? We had been double billed $54.30 + taxes. It was now 5.30. We delayed our dinner. We were promised a credit of $54.30 + taxes. The sales associate was most helpful. The Store Manger never made an appearance. No “sorry for the inconvenience”.

There were two people in front of me when I came into the store and two people came in after me. There were only three people working and they were all helping someone. However, I didn't realize the manager was in the back and she came out to restock and they guy told me she can't help. However a customer just walked into the store and she helped them with transfer of data. But shouldn't as a manager you be qualified to help people if the store gets busy?!