AT&T Store Sarasota Sarasota

Alyssa rocks!!!! Frozen phone almost at closing time? No worries Alyssa can help. Kind and beautiful! Thanks to everyone!,,,

Patrick and Alyssa Great service and great attitude to make my att experience the best.. i was overwhelmed with time and results of this experience.. Thank you for hiring good people.. I will stay a customer because of them,. George Martin

STELLAR CUSTOMER SERVICE!
Alyssa the "techie" who worked with me to set up my new phone had fantastic skills and knowledge. Prior to this I had been a Verizon customer. I went to two Verizon stores who were unable to port over my number and contacts to the new phone. The employees at the first store in Bradenton on 69th street were not helpful. The corporate Verizon store on 14th street apparently just could not do it.

I happened to be near the AT&T store and walked in to see if they could help me. Alyssa was patient, knowledgeable and got the job done. I cannot say enough about her customer service skills as well as her technical skills. Johan the store manager was also a pleasant and helpful person. I am now an AT&T customer due to Alyssa. It took quite a while to set up my new phone and she was kind and patient throughout. I left a happy customer.
Alyssa was very concerned about my AT&T experience and encouraged me to call if I had any questions. I had an occasion to do so and she was again, very helpful. I am now an AT&T customer and grateful for all of the assistance she provided to me.

WORST EXPERIENCE EVER! Do NOT go to this location! Go to any other location. I have been dealing with issues that the manager caused to my account for over an ENTIRE MONTH! This is not a regular affiliated AT&T. They are a third party retail store. The manager does not even know how to perform his job! The store phone number also does not work so, good luck to getting ahold of them after they mess up your account. I went in to AT&T to swap my cracked iPhone for an old iPhone I had held onto. I ended up losing both phones completely! I had to argue with AT&T over the phone for a week to get them to send me a new one for free because of what this idiot did. He even tried to play it off when I went back into the store the first time, as if he fixed it. He gave me his "personal" cell phone number in case I needed anymore assistance. Of course, an hour after leaving the store my phone was not working, ONCE AGAIN. I called and texted his "personal" number, no answer, no call back, nothing. This guy doesn't even care. Now my bill has increased SIGNIFICANTLY and there's nothing more AT&T can do. I do appreciate all of the customer service workers I spoke with over the phone for there help. But, do not go to this location. It's caused me such headache and unnecessary problems that should've never ocurred.

I was blown away by Patrick Alvarez, the SOLE AT&T employee at this store. He masterfully took care of 4-5 customers at a time, juggling everyone's problems simultaneously with patience, impressive technical knowledge and professionalism. AT&T- you should consider a huge promotion & bonus for this first-rate, hard-working & dedicated employee. I've never seen anyone multi-task so efficiently. AT&T- you should invest in Patrick wisely!