AT&T Store Spring Hill Springhill

Horrible experience
My boyfriend & I made a huge mistake when we decided to switch from Sprint to AT&T on 11/30/2019. At the time, my Sprint bill was only $77 which included my phone lease. AT&T, however, was offering "Black Friday Specials" and my employer was offering an additional 22% discount, if we signed up with AT&T. Neither my boyfriend or myself actually needed new phones, as his was paid for & I only had 1 payment left on my Iphone 7 Plus through Sprint. We sat down at AT&T in Spring Hill, FL with a sales associated named Ramzy and discussed our needs and declined the insurance. We explained that if our combined bill was over $100, that it was not worth it for us to switch from Sprint to AT&T. With this in mind, Ramzy then asked how much data we currently used on our phones and after we pulled up that information on each of our phones, he assured us that he was signing us up for a plan that not only would allow my employee discount, this plan would give us more than enough data, includes FREE Iphone XRs, and that our bill would come to around $80 a month! So we both got new phones that we didn't need and paid $75 for something that wasn't explained to us. It's an understatement to say that when I received my 1st bill and it $300, I was shocked. I was being charged for 1/2 a month for 5 days of service, I was being charged, $20 a month per phone for our "FREE" phones, I was being charged for the insurance we declined, and I was not receiving my employee discount. We went back to AT&T on a Saturday morning and after waiting to speak with a sales associate, we were told to come back after 1:00 to speak to Ramzy, We did. When Ramzy was finally able to speak with us, I showed him our bill and he pretended to work on the problem. After spending a ridiculous amount of time, Ramzy assured us that he fixed our bill and that the "promotion" just didn't kick in yet "it sometimes takes 2 billing cycles for discounts and promotions to kick in but not to worry because would be credited. Also, I want to add in that 2 weeks before my bill is due each month, I receive a text from AT&T stating that we have already used 75% of our data for the month.

The next bill comes out and again my bill was not corrected. I spend another Sat afternoon at AT&T. Ramzy once again assured us that our bill should have been fixed and then admitted that his manager was the only one who could fix it. So we waited over an 90 minutes for his manager to return from lunch. After the 2 managers looked at my account, they went to the back and then came out to tell us that Ramzy made a mistake. The phones were not free on the promo we were signed up for, if I wanted the free phones, I would have to sign up for an unlimited plan that is $160 a month and my employee discount can't be applied to that plan. Absolutely not! Why would I leave Sprint? I have spent more at AT&T over the past 3 months than I spent in an entire year at Sprint. The manager said he would fix it! He said expect a call from AT&T within the next 8-10 business days. The call never came. So I called AT&T and they told me that there is nothing in my account that shows the manager did anything. AT&T told me that the manager is capable of fixing this problem and to "keep my foot on the gas" until he does. I explained to the very nice lade at AT&T that I feel like I've been scammed, she put a $52 credit on my bill, which was all she could do and urged me to file a complaint and to contact the store and ask for their regional manager (information she could not give me).

Then my boyfriend went into AT&T and spoke to the manager again, who again told him that he would fix it and that someone from AT&T would call me, that was 6 weeks ago. The manager (John) refuses to return my calls, will not give us the name of his manager, and has done absolutely nothing to fix the mistakes his sales associate made to my account.

I'm not a tech person so all this stuff about I Phones is mute with me, my daughter needed a new charger for her phone....which one??? You asking me I don't know, anyway Ritchie was there to help, looked up daughters account knew which phone she had, directed me to what I needed and was out the door in minutes.