AT&T Store Spring Hill Spring Hill

My wife and I were looking at Apple watches, this was the third store we went to. The first didn't have what we needed, the second ignored us completely but we got great service here! Brianne went above and beyond to help us find what we needed. She was nice professional and knowledgeable. She helped set up my wife's watch and tried transferring one from another store for me but we ended up ordering it instead. The only issue we had was that the system went down when we were trying to pay, but that was in no way Brianne's fault. Very happy with the whole ordeal.

Had a horrible experience at this store. They failed to do ONE thing they said they were going to do. Because I went there, it has taken me 3 weeks to fix all the problems they caused with my account..and just learned today that they added insurance (at $15.00 a month) when I specifically told them we didn't want it. I have spent 2+ hours on the phone fixing all this. We were helped by Sebastian and Mgr. Daniel. We were lied to (and I would be happy to provide all the details if a Regional Mgr. would like to contact me...I have excellent documentation). I'm sorry I went there, sorry I trusted them, and if I ever need an ATT store again I will drive hours out of my way to avoid this one.

When I returned to pick up my new phone at the Spring Hill store, the manager that took care of me was abrupt with me. He made me feel as though I shouldn't ask him any questions. He did transfer the information from my old phone to the new phone when I asked him to. I've been a customer of AT&T for many years and I've never been treated so disrespectfully.

When I went back to pick up the phone the manager was rude. He dismissed me. The impression I got was I was wasting his time. He didn't want to be bothered.

This store has a good amount of supplies. Sean knows his stuff. Easy to work with and a good guy.