AT&T Store Tallahassee Tennessee Street

Our recent experience at the AT&T store located at 1706 West Tennessee St. in Tallahassee, FL was eye opening. While trying to add a new line and keep our current phone number, we were misled by an AT&T overseas customer service representative. Fortunately Jacob and Trey intervened, otherwise we would have not been able to keep our current phone number.
The process still proved painful. The store manager, Jose, spent over 2 hours helping us complete the transfer. Thanks to the great employees at this store, we left satisfied.


AT&T needs to streamline their process of moving a number (port transfer) from an outside retailer into an AT&T account. The sheer process of going into a corporate store and then being directed to call a customer service number is such a waste of time. Employees in a corporate store should be given the training and autonomy to complete the entire customer transaction on site. AT&T overseas customer service appears to be quota driven and not in the best interest of the customer. The whole process took a week to complete. Obviously AT&T’s corporate policy encourages profit over customer satisfaction.

Sabrina Emilien was on point!.....
Thank you.

Emmanuel was a great help when I got my new iPhone on Black Friday! He was very patient, answered my questions and helped me get everything transferred to my phone from my laptop (which I brought later that evening). Excellent service! Also a shout out to Sabrina, who helped when I returned later with my laptop and Emmanuel was with other customers (he returned to help me after they were done). They both were extremely helpful!!

Device was too old advised to purchase another one. I added a hotspot to my account.

Sales person was very helpful and was able to find the phone and plan that I needed.