AT&T Store Tallahassee Tennessee Street

I planned to switch from Sprint to ATT and went online to att.com. Via chat rep, I chose a plan and wanted to make sure a local store had the phones I wanted.
I called the Tennessee St. store and the sales rep promised to wave activation fees and give me a better deal if I came in the store. So, I went to the store and signed up for the business plan and a trade in promo. That was in June 2020.

One month after receiving new Att phones and trading in Sprint phones I was charged 4 activation fees. Had to call 1800# and tell them I was told activation fees were waived. Took 3 different transfers to take off fees.

Then I received letters, in July/August, stating I wasn't qualified for the promo I signed up for. The letters contained gift cards for $60, less than 1/10 of promo that I signed up for.
I have spoken with online reps more than 6xs, been in store 4xs, spoke to store Managers via phone 6xs, and provided documentation via text 3xs. I was told a regional manager would contact me with a resolution in August. Still no contact as of 9/29.

The crazy thing is every time I call 1800# to see if adjustments have been made, they send me a survey. And every time I rate them a 1 and when the survey asks why, I send them this same text. I just update the date and amount of times I’ve contacted them.
Still no contact. They have my money and phone numbers and don’t care to rectify the issue.

Wish I would have paid $40 more a month and went with Verizon.

I planned to switch from Sprint to ATT and went online to att.com. Via chat rep, I chose a plan and wanted to make sure a local store had the phones I wanted.
I called the Tennessee St. store and the sales rep promised to wave activation fees and give me a better deal if I came in the store. So, I went to the store and signed up for the business plan and a trade in promo. That was in June 2020.

One month after receiving new Att phones and trading in Sprint phones I was charged 4 activation fees. Had to call 1800# and tell them I was told activation fees were waived. Took 3 different transfers to take off fees.

Then I received letters, in July/August, stating I wasn't qualified for the promo I signed up for. The letters contained gift cards for $60, less than 1/10 of promo that I signed up for.
I have spoken with online reps more than 6xs, been in store 4xs, spoke to store Managers via phone 6xs, and provided documentation via text 3xs. I was told regional manager would contact me with a resolution in August. Still no contact as of 9/29.

The crazy thing is every time I call 1800# to see if adjustments have been made, they send me a survey. And every time I rate them a 1 and when the survey asks why, I send them this same text. I just update the date and amount of times I’ve contacted them.
Still no contact. They have my money and phone numbers and don’t care to rectify the issue.

Wish I would have paid $40 more a month and went with Verizon.

I planned to switch from Sprint to ATT and went online to att.com. Via chat rep, I chose a plan and wanted to make sure a local store had the phones I wanted.
I called the Tennessee St. store and the sales rep promised to wave activation fees and give me a better deal if I came in the store. So, I went to the store and signed up for the business plan and a trade in promo. That was in June 2020.

One month after receiving new Att phones and trading in Sprint phones I was charged 4 activation fees. Had to call 1800# and tell them I was told activation fees were waived. Took 3 different transfers to take off fees.

Then I received letters, in July/August, stating I wasn't qualified for the promo I signed up for. The letters contained gift cards for $60, less than 1/10 of promo that I signed up for.
I have spoken with online reps more than 6xs, been in store 4xs, spoke to store Managers via phone 6xs, and provided documentation via text 3xs. I was told regional manager would contact me with a resolution in August. Still no contact as of 9/29.

The crazy thing is every time I call 1800# to see if adjustments have been made, they send me a survey. And every time I rate them a 1 and when the survey asks why, I send them this same text. I just update the date and amount of times I’ve contacted them.
Still no contact. They have my money and phone numbers and don’t care to rectify the issue.

Wish I would have paid $40 more a month and went with Verizon.

Our recent experience at the AT&T store located at 1706 West Tennessee St. in Tallahassee, FL was eye opening. While trying to add a new line and keep our current phone number, we were misled by an AT&T overseas customer service representative. Fortunately Jacob and Trey intervened, otherwise we would have not been able to keep our current phone number.
The process still proved painful. The store manager, Jose, spent over 2 hours helping us complete the transfer. Thanks to the great employees at this store, we left satisfied.


AT&T needs to streamline their process of moving a number (port transfer) from an outside retailer into an AT&T account. The sheer process of going into a corporate store and then being directed to call a customer service number is such a waste of time. Employees in a corporate store should be given the training and autonomy to complete the entire customer transaction on site. AT&T overseas customer service appears to be quota driven and not in the best interest of the customer. The whole process took a week to complete. Obviously AT&T’s corporate policy encourages profit over customer satisfaction.

Sabrina Emilien was on point!.....
Thank you.