AT&T Store Tallahassee Tennessee Street

I am trying to get phone service. So your company when I am using a computer to try to get service wants to do a video chat on a phone!!

AMAZING SERVICE! Had an issue I thought would take awhile to correct. Tyler and Jose had me fixed in 10 minutes! Couldn't have been better. Thank you.

I planned to switch from Sprint to ATT and went online to att.com. Via chat rep, I chose a plan and wanted to make sure a local store had the phones I wanted.
I called the Tennessee St. store and the sales rep promised to wave activation fees and give me a better deal if I came in the store. So, I went to the store and signed up for the business plan and a trade in promo. That was in June 2020.

One month after receiving new Att phones and trading in Sprint phones I was charged 4 activation fees. Had to call 1800# and tell them I was told activation fees were waived. Took 3 different transfers to take off fees.

Then I received letters, in July/August, stating I wasn't qualified for the promo I signed up for. The letters contained gift cards for $60, less than 1/10 of promo that I signed up for.
I have spoken with online reps more than 6xs, been in store 4xs, spoke to store Managers via phone 6xs, and provided documentation via text 3xs. I was told a regional manager would contact me with a resolution in August. Still no contact as of 9/29.

The crazy thing is every time I call 1800# to see if adjustments have been made, they send me a survey. And every time I rate them a 1 and when the survey asks why, I send them this same text. I just update the date and amount of times I’ve contacted them.
Still no contact. They have my money and phone numbers and don’t care to rectify the issue.

Wish I would have paid $40 more a month and went with Verizon.

I planned to switch from Sprint to ATT and went online to att.com. Via chat rep, I chose a plan and wanted to make sure a local store had the phones I wanted.
I called the Tennessee St. store and the sales rep promised to wave activation fees and give me a better deal if I came in the store. So, I went to the store and signed up for the business plan and a trade in promo. That was in June 2020.

One month after receiving new Att phones and trading in Sprint phones I was charged 4 activation fees. Had to call 1800# and tell them I was told activation fees were waived. Took 3 different transfers to take off fees.

Then I received letters, in July/August, stating I wasn't qualified for the promo I signed up for. The letters contained gift cards for $60, less than 1/10 of promo that I signed up for.
I have spoken with online reps more than 6xs, been in store 4xs, spoke to store Managers via phone 6xs, and provided documentation via text 3xs. I was told regional manager would contact me with a resolution in August. Still no contact as of 9/29.

The crazy thing is every time I call 1800# to see if adjustments have been made, they send me a survey. And every time I rate them a 1 and when the survey asks why, I send them this same text. I just update the date and amount of times I’ve contacted them.
Still no contact. They have my money and phone numbers and don’t care to rectify the issue.

Wish I would have paid $40 more a month and went with Verizon.

I planned to switch from Sprint to ATT and went online to att.com. Via chat rep, I chose a plan and wanted to make sure a local store had the phones I wanted.
I called the Tennessee St. store and the sales rep promised to wave activation fees and give me a better deal if I came in the store. So, I went to the store and signed up for the business plan and a trade in promo. That was in June 2020.

One month after receiving new Att phones and trading in Sprint phones I was charged 4 activation fees. Had to call 1800# and tell them I was told activation fees were waived. Took 3 different transfers to take off fees.

Then I received letters, in July/August, stating I wasn't qualified for the promo I signed up for. The letters contained gift cards for $60, less than 1/10 of promo that I signed up for.
I have spoken with online reps more than 6xs, been in store 4xs, spoke to store Managers via phone 6xs, and provided documentation via text 3xs. I was told regional manager would contact me with a resolution in August. Still no contact as of 9/29.

The crazy thing is every time I call 1800# to see if adjustments have been made, they send me a survey. And every time I rate them a 1 and when the survey asks why, I send them this same text. I just update the date and amount of times I’ve contacted them.
Still no contact. They have my money and phone numbers and don’t care to rectify the issue.

Wish I would have paid $40 more a month and went with Verizon.