AT&T Store Winter Garden Hamlin Groves

Was lied to about a trade in. I was told nothing could be done since they don't have a manager in the store. Waiting now since Sunday for a call from regional management and no response to the email I sent. AT&T customer since at least 2006 but it doesn't seem to matter. Don't shop here!

Very helpful customer service rep. Tyrek. He was very helpful and friendly.

Tyrek was excellent. He was knowledgeable, professional and courteous. Tyrek showed genuine concern while skillfully solving our problem. We would absolutely recommend TYREK at the store.
Sincerely,
Rosie & David

Be very cautious coming here for the trade in promotion for the new IPhone. I brought my older cracked phone to the store and spoke with Heitor. He assured me, after evaluating my phone that it was at least worth $100 to qualify for the $700 discount on the new phone. Front was in good condition, but the back was cracked and so was the camera. I was surprised that it was worth the $100 but happy that we were able to make it work. I did have another phone to trade in, in much better shape, but he said it didn’t matter which I traded in, they would both get me the $700 discount. Naturally I agreed to trade in the beat up one. My husband who was skeptical, called in to Speak with him to confirm that it’s going to qualify for the promotion. Fast forward a week, my new phone comes in, I come back to give them my phone and met with Navil. He now tells me that there is no way the phone is worth $100 And will only get me a $300 credit. Called heitor over and he remembers that at the time when he looked at my phone and put it in to the system, it was worth the $100 to get me the mad credit. He walks away And told Navil that my phone wasn’t cracked when he saw it and told me the value. BS!!!! They want to play games now. Complete crap. Nothing they will do to fix this issue. Was waiting 30 minutes for them to figure out absolutely nothing. The best they could do was tell me I can give back my phone. Garbage communication, outright lies and a waste of time. Don’t bother coming here.

Hate going to this AT&T Jennifer is so nasty and does not hide the fact that she does not like a person. So rude when your trying to get help. Most of the time I drive 30 minutes just not to go there just because of her , so hateful and disrespectful. This is not this first time their have been many times she has done this to us for what reason. Not right at all, check your employee AT&T at store unit 120