AT&T Store Winter Garden Winter Garden

This store has an amazing team with excellent customer service. The agent (Gabriela) that helped was extremely helpful and knowledgeable. The manager (Nabeal) was making sure that all the customers are helped and satisfied. If you want great treatment and excellent customer service this is the store to go to.

Stole my driver's license and shredded it! I am so upset with this store. I left my driver's license in the store b/c the rep never handed it back. I went back 30 hours later and they said they had it but had to find it in the store. I waited about 15 minutes and they told me it was being processed to be shredded. They told me they had a store policy of 48 hours to shred anything left in the store. What????? I got upset and they ended up telling me to never come back. They couldn't call me. They said they didn't have my phone number? Isn't this AT&T. The red headed guy and the manager were so out of line. What business steals a driver's license, won't give it back, and shreds it?????? WORST CUSTOMER EXPERIENCE EVER. This is the worst AT&T store I've ever been to. You need to fire the manager and the red headed guy immediately.

Awful

Iran was extremely helpful and got us a good deal. Later on in the week I called to ask about exchanging a watch due to it being to big. Rich he told me his name was bigger guy there picked up the phone and I asked him about the return fee to do a exchange on a smaller watch. He said " nobody made you take the watch" then began to laugh. Very RUDE customer service.

I am in total agreement with all the four previous 1 Star reviews. If you want to experience lousiest customer service, come to this store. I also was reassured by a "Iran" that my phone qualifies for the Upgrade with Trade In offer, went back the next day and now I am told that my phone does not qualify. "Iran" was LEAST INTERESTED IN HELPING ME TO BEGIN WITH ON DAY ONE AND ALSO ON DAY TWO. I did ask to see the manager and manager Nabeal was not much help either. He also tried to have me add an extra line to our Business account so the $30 activation fee can be waived (this is a rip off) The Activation Fee is waived for upgrades under the Business Accounts. The Lousy Customer Service starts at Top Level, The Store Manager. The representative who worked with me for the upgrade also tried to rip me off by telling me that the color I wanted was not available and I would have to buy a phone with more storage if I wanted that specific color. When I insisted that she look again, she reluctantly went and FOUND the phone in the color that I wanted in the storage plan that I needed.
SAVE YOURSELVES THE GRIEF.... DO NOT GIVE YOUR BUSINESS TO THIS STORE IF YOU CAN HELP IT.