AT&T Store Athens West Athens

We wanted to give special thanks to Tamara (Tee). We are moving to a rural area and needed to disconnect our UVerse and set up Direct TV and fixed internet. This should be an easy process, but it is not. After getting frustrated with multiple phone transfers, we went into the store. Tee spent over an hour and a half with us, walking us through the difficult process (multiple phone calls). She helped us get our old service cancelled and our new service started with a single service call to our new home. We could not have been more frustrated when we arrived or happier when we left. Her calm, helpful demeanor made all the difference. Please share this feedback with her. She made more difference than she likely realizes. Thank you!

Great customer service!! I’ve never waited longer than 5 minutes for service. The staff is professional, courteous and helpful.

I came in today to set a new business line and was greeted by Ty, I was very impressed with his professionalism, knowledge of products, and helpfulness. I appreciate good customer service and this guy deserves a raise, I will definitely be returning to add more lines to my account and will recommend Ty to anyone I know. Thank you

Store Greeter sent me to Simply MAC!!
I checked in for my appointment, letting him know my 7 day old iPhone 11 has a hardware issue/ Warranty issue. He says “we don’t handle Warranty issues at this store! You must go to Simply MAC for that. Simply MAC ran a diagnostics showing the hardware is good. They said Operating System needs to be removed & restored. That should stop the phone from Restarting on its own. To avoid the $20 restore charge I had Geek Squad at Best Buy do the software restore. That entailed having Apple set up the appointment. That same evening, the phone continued to restart itself several times! Again, back on the phone with Apple to explain to two advisors, the issue! Then on a Chat with AT&T to inquire if the corporate AT&T store will indeed handle my Warranty issue. With the phone being replaced, I will lose my $25 tempered glass screen protector! I will have to email the Apple Senior Advisor to get authorization to send me a glass screen protector. I’ve spent seven says dealing with my defective phone & ran to two locations because the Greeter sent me away! I do hope that greeter is there tomorrow so a manager can speak with him about giving out improper information that causes stress to customers & consuming lots of my time!

Visited this store yesterday (12/3/19), a young man greeted me. Explained I was seeking to change to a plan that would lower my monthly amount (currently $40). He informed me that there was only ONE prepaid plan currently offered..$65 with unlimited data..I want to stress he said "ONLY PREPAID PLAN" offered. When I said I would seek another service for a lower rate..he said "THEY ALL COST ABOUT $40". Has this young man not heard of MVNOs? Having been with AT&T many years, decided to verify info...SO GLAD I DID. In addition to my current plan, there are THREE additional offers. Next month I will change my enrollment and will lower my bill by $10 per month. AT&T needs to hire agents that know the product. This was a VERY UNPLEASANT experience.