AT&T Store Buford Buford

horrible customer service from a store member and manager. they were rude and had a uncalled for attitude. I did not appreciate how they talked to me when I had simply asked a question. They were unprofessional and I will not go back. I even went to another location to talk about what I was wanting to do and they said that it wasn’t the first time they heard complaints about this store and that it was corporate store. very disappointing service.

Don’t bother calling. They leave the phone off the hook intentionally. I've tried to call the store for two days now.

I have been in your store three times. The first time I had a question about retrieving deleted text messages - the rep looked at me like I had three heads. I did a little more research on my own and you can retrieve some of your recent text messages. Rep told me no. The second time I was there to purchase a new phone. I wanted a certain size and didn't want to spend $800.00 on a phone. As soon as the rep knew I wanted to spend $200.00 on a phone - he really didn't want anything to do with me. By the way it was the same rep who told me you cannot retrieve any of your text messages. Today was my third time and I could not get an app to load. Rep took my name and walked away. Didn't say anything else to me? Waited for almost 30 minutes. There were five employees in the store. Three were with customers and who knows what the other two were doing. I asked for a supervisor. A rep came to me and he acted like he really didn't want to help me. Was trying to distant himself. Didn't tell me anything he was doing to my phone - until I asked - and was checking his own personal phone in the meantime. It just seems like whenever I go to your store the employees don't seem to know much and need additional customer training.

They have outstanding customer service

I wish I could give this store 0 stars. I went in to trade in an older phone for the iPhone 11. He asked me what kind I wanted, and I assumed that since we were proceeding, all of the colors were in stock. He pulled off my screen protector and threw it in the trash can, and then asked what color I wanted. They only had black or white and I wanted one of the colored ones. He refused to look and see what other colors there were at other stores, and so I decided to leave. But now, I am out of a screen protector that I paid for, and they won’t replace it because it is “part of their procedure”. Seriously? The salesperson was very unfriendly all around. He did not even introduce himself or give a smile. I am extremely dissatisfied with this store’s service. Any questions that I asked were answered like I was stupid or were answered rudely. I recommend going somewhere that will actually properly care for loyal customers, as this location CLEARLY does not.