AT&T Store Fayetteville Fayettville

Terrible. Manager flat lied to my face then ATT wouldn’t do anything to help after I did everything the manager at the time told me to do.

My husband and I went into the South Fayetteville, GA store today to discuss our phone situation with the rep. Her name was Sandra and she was so knowledgeable, so helpful, that I just wanted to tell someone! What a jewel of an employee. She answered every question we had, went over our plans with us and we left thinking WOW! You don't see service like that much anymore!

Kudos to Pamela and Will who supported me with an account issue. This store has great customer service.

DO NOT SHOP HERE. Only do business with a corporate owned store. My elderly mother lives close to this location. I live an hour and 15 minutes away north of Atlanta. After trying to reach my mother for several hours (she lives alone) I was panicked and drove to her home only to find out that the battery on her iPhone 6 had completely died and was not taking a charge of any kind. It was time for an emergency upgrade. I went to the closest store which was this location. I told them I wanted to get her another phone. The iPhone 11. Perfect for her and cost efficient for me. They accommodated the upgrade with no problem. Unbeknownst to me they added an extra line to my bill and charged me the $30 upgrade fee to my bill. I had already researched earlier in the month anticipating that she needed an upgrade and had already upgraded two of my other phones through the Corporate store near my home. I was never asked to add a line to receive “the promo”. I now have a $92 bill per month on my account for a phone line that I never used and have never planned to use. I was told by AT&T that I would have to keep paying AT LEAST $40 per mo. for 3 months or I would be charged the balance of the phone. Wait…what? Buyer beware here folks! It’s a bait and switch!

Terrible. DO NOT SHOP HERE. I only gave 1 star because I can't give ZERO, which is what they deserve! Sam ordered the wrong phone, then said he couldn't make it right. Lied to me about deals just to get me to buy phones and when I found out the deals never existed, it was too late to do anything. My advice is go to the corporate store. They can actually help you and give you the deals that are actually out there. DO NOT SHOP HERE. They also tricked my 70 year old mom. That just makes you a terrible person.