AT&T Store Crystal Lake Crystal Lake
In-store shopping
Curbside pickup
In-store pickup
View:
| Day of the Week | Hours |
|---|---|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 9:00 AM - 7:00 PM |
| Sunday | 10:00 AM - 6:00 PM |
In-store shopping
Schedule an appointmentYou can schedule an appointment at this store and visit on your schedule.
4912 Northwest Highway
Suite A
Crystal Lake, IL 60014
US
We are located on Northwest Hwy (Route 14), just west of Route 31, right next to the Regal Cinema.
(815) 459-1254
Everyone gets our best deals! Come visit the Crystal Lake store and take a look at the current iPhone deals.
iPhone 13 Pro Max - Learn how new and existing customers get up to $800 off with eligible trade-in.
Our top priority is safety
Face masks required* and provided
Employee health screening
Curbside service and touchless transactions
6 feet social distancing environment
Continuous cleaning and hand sanitizing
*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.
Holiday Gift Guide
View our holiday gift guide, and shop early for everyone on your list! Everyone gets our best holiday deals. Every device. Every unlimited plan.
Apple Watch Series 7
Shop online now at AT&T. Learn how to get $200 off a 2nd Apple Watch.
Essential at home. Essential at work.
To all of us, you’re essential. We appreciate all our military, veterans, first responders, teachers, nurses, physicians, and their families.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
GET A BETTER, FASTER INTERNET EXPERIENCE
Check your eligibility. AT&T Fiber may now be available at your Crystal Lake address!
Comparison between AT&T Fiber and AT&T Internet speeds 75Mbps and below.
Special offers and new phones for Crystal Lake
![Apple iPhone 13]()
Phone
iPhone 13
Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.![Apple iPhone 13 mini]()
Phone
iPhone 13 mini
Learn how new and existing customers get iPhone 13 mini for $0 with eligible trade-in. See offer details.![Apple iPhone 13 Pro]()
Phone
iPhone 13 Pro
Learn how new and existing customers get iPhone 13 Pro for up to $800 off with eligible trade-in. See offer details.![Samsung Galaxy Z Flip3 5G]()
Smartphone
New Samsung Galaxy Z Flip3 5G
Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.![AT&T Apple Watch BOGO]()
Smartwatch
Shop Apple Watch Deals
Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!![Prepaid phone plans in Bear]()
Prepaid Phone Plans
Unlimited for $50/mo.
Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Bear?AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details0.50/mo.
About the Crystal Lake Store
Our Services
- iPhone 13, iPhone 13 Pro Max & iPhone Mini
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
Our Location
At the Crystal Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
- iPhone 13, iPhone 13 Pro Max & iPhone Mini
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
At the Crystal Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
iPhone 13 now available - Fri, September 24
Hopefully you’ll luck out and be Front Row Joe! If that doesn’t happen, and our front lot is full, we have additional parking on the side of the store.
Meet our manager
Justin leads the team of friendly experts at the Crystal Lake AT&T store and has been with AT&T for 7+ years and is proud to serve the Crystal Lake community providing the best in wireless and entertainment solutions. Justin is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
What our customers are saying
4.6- July 5, 2021
1walked in, waited 5 minutes, no one approached me to be put on waiting list. A young person walked in 5 miutes after me, manager took his name first. I am handicapped older person and have to sit. Manager approached younger person first. People behind me came in, irregardless of their issue, was first come first served. Manager was rude and said my husband was agressive. We have $300 monthly plan and he refused to answer question even after I went home and called him. Elderly abuse on his part. And he's manager? Not even 1 starResponse from AT&TJuly 14, 2021Hi Deborah, We want to help everyone in a timely manner and apologize that this was not the case. We do our best to manage the customer waiting queue and in your scenario the other customer had scheduled an appointment online which gets priority in the queue. To make it easier for you in the future you can schedule an instore appointment at att.com. We apologize for any misunderstanding. - April 24, 20215I received exceptional service when I visited the Crystal Lake location. I had several application issues which were quickly resolved by Scott. I have worked with Scott before and his ability to assess the problem, professionalism, knowledge and ability to resolve all issues and put the client at ease is amazing. Scott also made suggestions to simplify and update my phone which he implemented with ease. Thank you Scott.
- February 26, 20211Only interest was selling additional services and products. Interest in handling reason for my visit (upgrade) was basically ignored. Maybe that was because they had no inventory of desired iPhones? Which could have been disclosed up front....but then I guess that wouldn’t have let them go through the sell up process.
I left...wont go backResponse from AT&TMarch 2, 2021Hi Scott! Our number one goal is to provide you with an exceptional customer experience. For your convenience, you can always choose to shop online and pick-up in the store when it is convenient for you. We sincerely appreciate you and all our customers! - January 18, 20215I just had a very pleasant experience with Blake ! I was having a technical problem with my App Store on my phone, and Blake not only fixed the problem but for the first time in my many visits to this store I left with a smile on my face!!! Thank you Blake !!!!Response from AT&TJanuary 31, 2021Hello Jackie S.! We are so happy to hear about the experience you had at the store with Blake. We look forward to helping you in the future!
- December 18, 20205Thanks to Brian for friendly, courteous service! Such a help with my complicated issue.Response from AT&TDecember 19, 2020Hi Michele C! I am very pleased to hear that Brian was able to help with your issue in a friendly manner! We look forward to working with you again soon!
Cellphones, plans & accessories
AT&T PREPAID
Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders.
Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
POPULAR SMARTPHONES
When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
ACCESSORIES
AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.
Frequently asked questions
More locations in the Crystal Lake area
Fast. Easy. All Online.
Get your order as soon as today
Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.
Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.
Check your eligibility
See if you're eligible for $0 down financing - without hurting your credit score.
Start shoppingReq's 0% APR 30-mo. agmt. Well-qualified customers.
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