AT&T Store Crystal Lake Crystal Lake

In-store shopping
Curbside pickup
In-store pickup
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

4912 Northwest Highway
Suite A
Crystal Lake, IL 60014
US
We are located on Northwest Hwy (Route 14), just west of Route 31, right next to the Regal Cinema.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Crystal Lake

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 12 purple

    Smartphone

    Learn how to get iPhone 12 now in purple for up to $700 off with eligible trade-in.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
    /mo.
    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Crystal Lake

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Crystal Lake?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • Samsung Galaxy A12

    Smartphone

    Learn how new and existing customers get the Samsung Galaxy A12 for $1/mo.
    1.00
    /mo.
    Req's 0% APR 36-mo. installment agmt. For well-qual. customers.

About the Crystal Lake Store

Our Services

  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Crystal Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Crystal Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Hopefully you’ll luck out and be Front Row Joe! If that doesn’t happen, and our front lot is full, we have additional parking on the side of the store.
manager photo
Meet our manager
Justin leads the team of friendly experts at the Crystal Lake AT&T store and has been with AT&T for 7+ years and is proud to serve the Crystal Lake community providing the best in wireless and entertainment solutions. Justin is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    walked in, waited 5 minutes, no one approached me to be put on waiting list. A young person walked in 5 miutes after me, manager took his name first. I am handicapped older person and have to sit. Manager approached younger person first. People behind me came in, irregardless of their issue, was first come first served. Manager was rude and said my husband was agressive. We have $300 monthly plan and he refused to answer question even after I went home and called him. Elderly abuse on his part. And he's manager? Not even 1 star
  • full starfull starfull starfull starfull star5
    I received exceptional service when I visited the Crystal Lake location. I had several application issues which were quickly resolved by Scott. I have worked with Scott before and his ability to assess the problem, professionalism, knowledge and ability to resolve all issues and put the client at ease is amazing. Scott also made suggestions to simplify and update my phone which he implemented with ease. Thank you Scott.
  • full starempty starempty starempty starempty star1
    Only interest was selling additional services and products. Interest in handling reason for my visit (upgrade) was basically ignored. Maybe that was because they had no inventory of desired iPhones? Which could have been disclosed up front....but then I guess that wouldn’t have let them go through the sell up process.
    I left...wont go back
    Response from AT&T
    Hi Scott! Our number one goal is to provide you with an exceptional customer experience. For your convenience, you can always choose to shop online and pick-up in the store when it is convenient for you. We sincerely appreciate you and all our customers!
  • full starfull starfull starfull starfull star5
    I just had a very pleasant experience with Blake ! I was having a technical problem with my App Store on my phone, and Blake not only fixed the problem but for the first time in my many visits to this store I left with a smile on my face!!! Thank you Blake !!!!
    Response from AT&T
    Hello Jackie S.! We are so happy to hear about the experience you had at the store with Blake. We look forward to helping you in the future!
  • full starfull starfull starfull starfull star5
    Thanks to Brian for friendly, courteous service! Such a help with my complicated issue.
    Response from AT&T
    Hi Michele C! I am very pleased to hear that Brian was able to help with your issue in a friendly manner! We look forward to working with you again soon!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

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  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

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