AT&T Store Crystal Lake Crystal Lake
| Day of the Week | Hours |
|---|---|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 9:00 AM - 7:00 PM |
| Sunday | 10:00 AM - 6:00 PM |
4912 Northwest Highway
Suite A
Crystal Lake, IL 60014
US
We are located on Northwest Hwy (Route 14), just west of Route 31, right next to the Regal Cinema.Schedule an appointment
(815) 459-1254
4.7 out of 5.0
(40 Reviews)Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.
• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.
Cyber Week Deals are Here!
Visit our Cyber Week page for a curated guide to deals on gifts for you and everyone on your list - all from the comfort and safety of your own home. Shop now! These deals end Friday!
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
Apple iPhone 12 Pro Max
Learn how new and existing customers get $700 off the new iPhone 12 Pro Max with trade-in.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
AT&T speed tops the charts! AT&T is Chicago's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
Special offers and new phones for Crystal Lake
Smartphone
iPhone XS offer
Learn how you can get the iPhone XS for $1/mo. Online only. No trade-in required.1.00/mo.
Smartwatch
Shop Apple Watch Deals
Learn how you can buy one Apple Watch, and gift the Apple Watch SE on us!
Tablets
Shop Tablet Deals
Learn how you can get 50% off an 128 GB iPad 7th Gen, Samsung Tablet A8.4 or a Samsung Tablet S5e.
Prepaid Phone Plans
Unlimited for $50/mo.
Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Crystal Lake?50.00/mo.AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
Smartphone
Samsung Galaxy A51 5G offer
Learn how you can get the Samsung Galaxy A51 5G for $1/mo. Online only. No trade-in required.1.00/mo.
About the Crystal Lake Store
Our Services
- iPhone 12 & iPhone 12 Pro Max
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
Our Services
- iPhone 12 & iPhone 12 Pro Max
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
Our Location
At the Crystal Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
Black Friday Deals are here! - Fri, November 27
Where to Park
Hopefully you’ll luck out and be Front Row Joe! If that doesn’t happen, and our front lot is full, we have additional parking on the side of the store.
Meet our manager
Amy leads the team of friendly experts at the Crystal Lake AT&T store and has been with AT&T for 5+ years and is proud to serve the Crystal Lake community providing the best in wireless and entertainment solutions. Amy is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
Meet our manager
Amy leads the team of friendly experts at the Crystal Lake AT&T store and has been with AT&T for 5+ years and is proud to serve the Crystal Lake community providing the best in wireless and entertainment solutions. Amy is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
Cellphones, plans & accessories
AT&T PREPAID
Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.POPULAR SMARTPHONES
When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.ACCESSORIES
AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.
What our customers are saying
4.7 out of 5.0
(40 Reviews)- November 6, 20205 out of 5I had several issues with my internet connectivity of my phone and we needed to update another phone. Scott and Blake came to the rescue. They listened to the issues took charge and recommended solutions effectively, efficiently, and with great speed. If you have an issue it will be resolved with friendly and professional support and service.Response from AT&TNovember 19, 2020Hello Sharon! Thank you so much for your feedback! I am so glad to hear that you had a great experience with Scott and Blake! We look forward to working with you again in the future!
- September 13, 20205 out of 5Scott was super helpful in solving the problem with my phone number not porting. If you havr any issues stop by ATT store in Crystal Lake and ask for Scott rather than calling ATTResponse from AT&TSeptember 14, 2020Hi Neeraj! Thank you so much for your feedback! I am glad to hear that Scott was able to get your problem solved! We look forward to working with you again soon!
- August 22, 20205 out of 5Scott made the transition from my old carrier (Verizon) to AT&T fast and easy. He was very knowledablge, friendly and patient. I would definitely recommend working with him for all your wireless needs.Response from AT&TAugust 27, 2020Hi Zach! Thank you so much for your feedback! I am glad that Scott was able to help you get switched over and get everything set up! We look forward to working with you again in the future!
- July 21, 20205 out of 5Great customer service at crystal lake ATT store. We have been going to this store for years. Albert was extremely helpful.Response from AT&TAugust 5, 2020Hi Bonnie! We appreciate your loyalty! I'm so glad to hear that Albert was able to help you out! We look forward to seeing you next time!
- July 16, 20205 out of 5Fantastic experience!!! My family made the switch to AT&T last night. Steve was extremely helpful, knowledgeable, & patient with our numerous questions over the phone as well as in person. I wish we would have done this sooner!!!Response from AT&TJuly 19, 2020Hi Mark S.! we are excited to hear about your experience with Steve and look forward to helping you in the future! Welcome to AT&T!
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