AT&T Store Crystal Lake Crystal Lake

In-store shopping
Curbside pickup
In-store pickup
View:
Day of the WeekHours
Monday10:00 AM - 6:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

4912 Northwest Highway
Suite A
Crystal Lake, IL 60014
US
We are located on Northwest Hwy (Route 14), just west of Route 31, right next to the Regal Cinema.

Special offers and new phones for Crystal Lake

  • SMARTPHONE
    Samsung Galaxy S22 Ultra

    SMARTPHONE

    Learn how new and existing customers get $800 off with qualified trade-in or trade-in a Galaxy phone. Any year. Any condition.​ See offer details.
  • Smartphone
    Samsung Galaxy A53 5G

    Smartphone

    Get the new Samsung Galaxy A53 5G featuring 6.5-inch display, triple rear cameras and powerful battery. Shop AT&T for the best Galaxy A53 deal.
  • New iPhone
    Apple iPhone SE 3rd gen (2022)

    SMARTPHONE

    Featuring lightning-fast A15 Bionic chip, 5G support, big-time battery life and a superstar camera. Plus, the toughest glass in a smartphone and a Home button with secure Touch ID.
  • SMARTPHONE
    Google Pixel 6

    SMARTPHONE

    Learn how to get Google Pixel 6 for $10/mo. with no trade-in needed. See offer details.
    10.00
    /mo.
    Ltd. time. Req’s 0% APR 36-mo. agmt. Well-qual. customers. $10/mo. after credits over 36 mos. Other elig. svc plans avail. If svc cancelled, device balance due. Other terms may apply.
  • AT&T PREPAID
    AT&T Prepaid Double Data

    AT&T PREPAID

    Now you can get 16GB of high-speed data every month when you prepay $300 for 12 months of service (equal to $25/mo.)
    25.00
    /mo.
    Taxes and fees extra. Excludes upgrades. Other fees, charges & restr’s apply. See offer details
  • AT&T PREPAID
    AT&T PREPAID SIM

    AT&T PREPAID

    Learn how you can get an AT&T PREPAID SIM card for FREE for a limited time. See offer details.

About the Crystal Lake Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Crystal Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
At the Crystal Lake AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Hopefully you’ll luck out and be Front Row Joe! If that doesn’t happen, and our front lot is full, we have additional parking on the side of the store.
manager photo
Meet our manager
Justin leads the team of friendly experts at the Crystal Lake AT&T store and has been with AT&T for 7+ years and is proud to serve the Crystal Lake community providing the best in wireless and entertainment solutions. Justin is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starempty starempty starempty starempty star1
    Worst Service Ever. No one at any store answers the phone. You are expected to drive around from store to store to find what you need. It makes me want to go to a different phone carrier!! If I could give zero stars I would!!
  • full starfull starfull starfull starfull star5
    Didi and Scott were a pleasure to work with. They were very friendly and professional. I explained my issue caused my another location and they quickly worked to fixed it. Thank you for providing outstanding service!
  • full starempty starempty starempty starempty star1
    walked in, waited 5 minutes, no one approached me to be put on waiting list. A young person walked in 5 miutes after me, manager took his name first. I am handicapped older person and have to sit. Manager approached younger person first. People behind me came in, irregardless of their issue, was first come first served. Manager was rude and said my husband was agressive. We have $300 monthly plan and he refused to answer question even after I went home and called him. Elderly abuse on his part. And he's manager? Not even 1 star
    Response from AT&T
    Hi Deborah, We want to help everyone in a timely manner and apologize that this was not the case. We do our best to manage the customer waiting queue and in your scenario the other customer had scheduled an appointment online which gets priority in the queue. To make it easier for you in the future you can schedule an instore appointment at att.com. We apologize for any misunderstanding.
  • full starfull starfull starfull starfull star5
    I received exceptional service when I visited the Crystal Lake location. I had several application issues which were quickly resolved by Scott. I have worked with Scott before and his ability to assess the problem, professionalism, knowledge and ability to resolve all issues and put the client at ease is amazing. Scott also made suggestions to simplify and update my phone which he implemented with ease. Thank you Scott.
  • full starempty starempty starempty starempty star1
    Only interest was selling additional services and products. Interest in handling reason for my visit (upgrade) was basically ignored. Maybe that was because they had no inventory of desired iPhones? Which could have been disclosed up front....but then I guess that wouldn’t have let them go through the sell up process.
    I left...wont go back
    Response from AT&T
    Hi Scott! Our number one goal is to provide you with an exceptional customer experience. For your convenience, you can always choose to shop online and pick-up in the store when it is convenient for you. We sincerely appreciate you and all our customers!

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

More locations in the Crystal Lake area

  • AT&T Store Algonquin Algonquin

    10:00 AM - 6:00 PM 9:00 AM - 7:00 PM 9:00 AM - 7:00 PM 9:00 AM - 7:00 PM 9:00 AM - 7:00 PM 9:00 AM - 7:00 PM 10:00 AM - 6:00 PM
    1454 S. Randall Rd
    Algonquin, IL 60102
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices, Prepaid - GoPhone Refill, iPhone Repair, Screen Repair
    5.32 mi to your search
  • AT&T Store Huntley Huntley

    Closed Today 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 6:00 PM 11:00 AM - 5:00 PM
    12102 S IL Route 47
    Huntley, IL 60142
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices, Prepaid - GoPhone Refill, iPhone Repair, Screen Repair
    8.73 mi to your search
  • AT&T Store West Dundee West Dundee

    10:00 AM - 6:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 10:00 AM - 8:00 PM 11:00 AM - 6:00 PM
    729 W Main St
    West Dundee, IL 60118
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices, Prepaid - GoPhone Refill, iPhone Repair, Screen Repair
    8.90 mi to your search

Fast. Easy. All Online.

  • Get your order as soon as today

    Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.

    Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.

  • Check your eligibility

    See if you're eligible for $0 down financing - without hurting your credit score.

    Req's 0% APR 30-mo. agmt. Well-qualified customers.

    Start shopping
  • Do it all, right from your phone

    Use the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.

    Download now

Want to stay in the loop?

Sign up for the latest deals, product news, and more from AT&T.
By submitting your email address, you agree to receive future emails from AT&T and its family of companies. We’ll email you offers and promotions about AT&T products and services.
Thank you! Your email has been successfully submitted.Your email was unable to be submitted at this time. Please, try again later.