AT&T Store Fairview Heights Fairview Heights

Very happy with my visit twice this week. Not wait, friendly staff!!!! Fabulous experience!!

I was at the store Saturday 6/25 and just wanted to say that the associate Canada was so helpful. I even remarked to my husband that it was the most pleasant experience I've ever had at a phone store and upgrading my phone. He was professional, personable and a pleasure to work with! I hope his manager sees this review and that he gets the recognition he deserves! Keep up the good work Canada!

I have never in my entire life, gone to a store that takes, advantage of Down syndrome people in all my life, my friend said don’t go to that store Amir took advantage of my client she lives in a group home. She was their to pay her bill, in stead of helping her, he made her change her number cancelled her line that our case workers have, we the something happened to her.. so I don’t really know what he was thinking she didn’t understand stand.. this is just ridiculous..

To whom it may concern,
I came to the store located in Shiloh Illinois on December 11th to shop for new lines and new phones for my family. The service was wonderful, the store manager and Brian were absolutely wonderful. We weren't able to complete our set up so we had to return to the store on Monday the 13th. This is actually where our problems begin.

Me and my wife entered the store hoping for a fast and enjoyable experience, however that wasn't the case. Two female employees (Michelle, and Ebony) were the employees on duty that night. I have encountered bad service, who hasn't.. However, they made the comment several times that Brian shouldn't get the commission from the sales because he was off work that day. Then when we questioned their actions they retreated to the employee back room and started talking inappropriately about me and my wife! After that they were rude and unruly.

Unfortunately we both left without completing our new service set up. The unprofessional actions from your staff is appalling, I would love for someone to contact me to further discuss this situation in greater depth.

Got a phone in the mail that i ordered from this store and the guy never asked what gigabytes I wanted and when I asked about it he said i can choose when i get the phone and go to the at&t store after it arrives. I should have realized thats not possible that it depends on the phone you get but its been awhile since I’ve gotten a new phone so I wasn’t sure. So I received a phone with alot less gigabytes than I wanted. He should have asked me how many gigabytes I wanted especially after I asked him about it.