AT&T Store Oak Lawn Oak Lawn

Went in today to change the name on primary account holder and transfer phone to my sister in-law. I knew it would be a long process but was taken care of by Carrie, (not sure of spelling). She was great during the whole process, showing much patience especially in handling my sister in-law who can't remember any of her passwords if her life depended on it. Thanks Carrie.

I set it up an appointment online to upgrade my phone. I arrived on time. After a few minutes, one of the associates "helped" me. I told him I wanted to upgrade my phone. So he looked at the account and said, you currently pay $165 and with the discounts there are in the store, you could go down to $160, but I would first need to add an additional line, "upgrade" to 5G because apparently we have 4GLTE which he explained was in the middle. He would upgrade my hotspot GB. I said I didn't want an additional line because I don't need it. Then he said, don't you wanna save money, and I said yes, everyone does but I find it ridiculous that I have to add an additional line. He said that the "upgrade" to 5G is necessary for the phone to work. I was going to buy the iPhone 12 Pro Max. He insisted that the line needed to be added. But all I wanted was my phone. I said to him, I've taken my phone out to another country, and said you are telling me that if my phone doesn't have 5G it won't work. Other countries don't have 5G and made it seem that the iPhone 12 Pro Max wasn't going to work in another country. I left after wasting 30min trying to understand his thought process. I was angry and frustrated because the whole purpose was for me to buy my iPhone. I got home, called ATT and in 30mins, I paid and my phone got shipped out. I've been to this store before and the last visit was fine. This visit was the worst visit ever. If I had the name of the associate, I would put his name here, because he needs more training. My appointment was Sunday April 5, 2021 at 5pm. This was my experience and hopefully no one else fell for that "scheme" that I have to add another line to get a deal.

I want to thank the store manager there, Joel!
I want to thank you for helping me fix my issued with ATT. He went above and beyond to get my issues resolved. Again, great customer service !!

Had a great experience; very helpful but not pushy and aggressive;

I am switching over from Comcast to AT&T. Luis was awesome! He was so helpful, extremely calm, and found a package that fits my needs perfectly. He was a breath of fresh air after constantly being on the phone with Comcast customer service representatives who were not very helpful or kind. Luis was super personable and lowered my blood pressure!