AT&T Store Oak Lawn Oak Lawn

In September 2019 my fiancé and I switched my line to AT&T for the buy one get one iPhone 11s. My fiancé is a first responder so he has the first net plan. With this plan they told us that we would need two separate accounts BUT they would still honor the buy one get one free for the phones & in three months (January) this wasn't reflected on our bill to go into the store, so we were like sweet! The salesman verified this with the manager (Mohammad) So January came and we went into the store spoke with the manager Tanavia Roach bc we definitely didn’t see any changes in our bill. She reviewed our bill and took our numbers down and said she would be in contact with us and have the bill corrected. We never heard back from her and just thought maybe it would be reflected in the bill. So months go by still nothing I called the store and they said the manager hasn’t been there in two months... lol okay. Sooo I call corporate and spoke with a rep for about an hour and 45 mins just for her to explain to me that what the salesman did was wrong and he basically lied. We actually didn’t qualify for the buy one get one free... So she said she was going to run this past her supervisor and she would call back. She never called back so I called them.. spoke to Amanda whose the supervisor of the premium loyalty department and she stated that she couldn’t do anything to help us... so this ALL FALLS BACK ON THE DIRTY SALESMAN AND MANAGER AT THE OAK LAWN STORE that just wanted to make their monthly or weekly “goal” now I’m very over AT&T and we’re DEFINITELY looking into other providers.

Rosie and the team were very helpful. She was able to help us pick a phone even though the initial model was not in stock. Very professional and efficient. We were done and new phone in hand under 30 min.

My favorite store to pay my bill and chat with friendly reps thinking of upgrading soon was given good suggestions

Manager Nick L. (NL254H) was completely unsympathetic to customer needs and even went as far as calling a neighboring ATT branch a reseller to avoid addressing a problem. Could not be bothered to lookup our account or assist us and directed us to calling 611. Called corporate and found out this was completely false and could have been resolved in the store. This man should be nowhere near the customer service industry let alone a manager.

I had the best customer service experience at the Oak Lawn location. I have gone to 2 different at&t stores and received horrible customer service. Sales rep Arcelia C. was wonderful! She was extremely patient, knowledgeable, and provided exceptional service. I was in the process of switching wireless carriers after the prior service I received at the other locations but after dealing with Arcelia I decided to stay with at&t.. Great job!