AT&T Store South Elgin South Elgin

Worked with a team member from here to get AT&T Fiber and move over my existing wireless. I was promised a free device and a lower monthly fee than with Verizon. However, I'm currently paying far more monthly (including monthly installments for the supposedly "free" phone). Regretting switching from Verizon, where my service was great and I never had issues like this.

Additionally, it's been multiple weeks and several hours on call with support and I can't even view my account or bill for wireless. Something about "conflicting services" when I try to merge my bill. Now that they have my money, I get radio silence from the sales representative who was so eager to help when closing the deal.

Feels like they are all about commissions and couldn't care less about your experience. Think twice before switching over if you have a choice.

para toda la comunidad que habla español, los invito a que cuando visiten esa tienda, tengan mucho cuidado con el asesor BRIAN ESPERANZA. ya que desafortunadamente INCLUYE cargos sin tu consentimiento, y agrega servicios que aun diciendole que no los quieres, te los activa dándote cuenta de estos cargos cuando llega tu factura. la verdad esa fue mi experiencia con esa tienda y no recomiendo visitarla. ////////////////////////////////////////.when you visit that store and if u are planning to get a new phone be very careful with BRIAN ESPERANZA consultant. Because he unfortunately INCLUDES charges without your consent, and adds services that even by telling you that you don't want them, you activate them by realizing these charges when your bill arrives. that was my experience with that store and I do not recommend visiting it.

Matt V Josue Q provided Excellent Client services. They resolved our phone concerns instantly. I would highly recommend the AT&T South Elgin Store team.

Our 85 year old mom needed an upgrade on her phone. Salvador Z. assisted us with the process and he was exceptional. He was helping two older ladies in the dreaded process (for us) of changing an electronic device and he did it with patience, knowledge and kindness. He went the extra mile to insure this was an easy and effortless process. Thank you.

Thanks to Eddy and his help in providing a complete review of my account today 6/19/20 I had a great experience at this store and Eddy was extremely helpful and answered all my questions. He is a great asset to this store and I hope management recognizes this. Acknowledging staff with superior performance is essential. Thanks again Eddy I will be sure to send more customers to see you.