AT&T Store Elkhart Elkhart

This is an update to my review below as I wasn’t sure how to edit it. It gets better, listen up. So the morning after I left the below review, the district manager, Jacob, called me and was very apologetic and wanted to help get the situation straightened out. He gathered our info and said it would take him a couple of days to work through it and he would call or email me with an update. He told me to call a certain store and leave a message for him in the event I had questions prior to him getting back with me. Well several days went by, not one work from Jacob. I called the store, left a message, asked for a call or email back. Received nothing. Finally after the 3rd or 4th time I called, the lady who answered said, your bill should have a credit posting within couple of days. They gave us a credit to make the bill what was originally explained that it would be when I purchased the new phones. Great! We were happy but I still wanted to talk to Jacob to make sure future bills would be correct and it wouldn’t just be a one time credit. She took my name and number again for him to call me. Do you think he did? No. Not a word. So our NEXT and most recent bill just arrived and what do you know it’s back up to being $80 more than what I was told it would be. So I called THIS store, where I purchased the phones, left a message for Jacob to call me so we could finally get this resolved. That was yesterday and I haven’t heard a single word. If this was a $10-$20 issue, fine but this is $80 more a month!! I was very clear and vocal regarding the fact that I wanted my bill to stay around the same amount. I’m not even sure where to go next with our issue, but you better believe we will not drop this!! We were lied to and apparently their district manager fell off the face of the earth.

About a month or so ago, I went into our local AT&T store (Dunlap, IN) to purchase a new phone for myself. I was not looking to get my daughter a new phone but inquired about any specials or sales they may have if I purchase one for her as well. I made it very clear, I didn’t want my bill to go up and didn’t need the second one if it would raise our monthly bill. She said to me, “Oh you can get these 2 new iphones and your bill will be around the same price per month.” I questioned this several times as I had a hard time believing it. She reassured me this would be the case and I trusted her. We received our fist bill with all of the activation fees (which was ridiculous in itself) then received what should have been our first “normal bill.” It’s 80 DOLLARS more a month than what we were paying. I did NOT agree to this and again, made it VERY clear multiple times that I did not want my bill to be much higher. So I’ve been calling to store, asking for “the manager” to call me back for almost a week. Everytime, it’s another excuse as to why I haven’t received a call back to rectify the situation. At this point, it‘s like I have been totally scammed by a well known, national company!!!!!

Did not know nothing. Went there, spent over 1.5 hours trying to figure out new lines. Went over to Cassapolis branch almost believing I had a major issue. Cassapolis branch sorted me out in 15 minutes flat! Will never be back.

When a assistant Manager treats any customer like something you scrape of your shoe. It’s time to find another store.when the corporate customer service says one thing he says they don’t know what they are talking about. Then you find corporate does know and you have to call customer service to do the job the store is supposed to do. Again time to boycott this store. There’s other AT&T stores in the area that treat their customers with respect.

I went here after Elkhart for service on an issue with me being an USPS employee, and we sat there for over 20 minutes. There were 4 employees helping 2 customers, and the manager (he seemed like it anyways) was chatting with a five year old kid instead of helping the paying customer. Between my treatment at the Elkhart location and now this I am seriously thinking of going to another carrier...... I wrote a review for the Elkhart location too.