AT&T Store Bethesda Bethesda Row

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
4957 Elm St
Bethesda, MD 20814
US
(301) 951-0886(301) 951-0886
To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.

🠢    Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.

🠢    We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.

🠢    We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.

🠢    Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.

Save 10% on AirPods
More magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.
Ends 8/27/2020. Restrictions apply.
Apple AirPods discount
Device Protection Open Enrollment
Now you have another chance to protect your device even if you’ve had it more than 30 days. Sign up for AT&T Protect Advantage during Open Enrollment. Ends August 31.
Device Protection Open Enrollment
America’s best deserve our best
Now Teachers, Nurses and Physicians get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
HBO Max - Discover a new streaming experience
We're adding HBO Max to select plans and packages. Now get even more entertainment with wireless, TV, or internet.
Special offer for AARP members
Learn how to switch & get a $100 credit per line when you buy a smartphone on an installment plan.
AT&T speed tops the charts! AT&T is Washington's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.

Special offers and new phones for Bethesda

  • Save 10% on AirPods
    Apple AirPod discounts

    Wireless Earbuds

    More magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.
    Ends 8/27/2020. Restrictions apply.
  • AT&T iPhone SE

    SMARTPHONE

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • IPHONE XR

    SMARTPHONE

    Learn how to get the amazing iPhone XR 64GB for $5/mo. & a $150 reward card. Req's new line, elig. installment agmt & unlimited wireless plan.
  • GOOGLE PIXEL 4

    SMARTPHONE

    Learn how to get an Google Pixel 4 64GB for $5/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts).
  • LG V60 ThinQ 5G

    SMARTPHONE

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T Prepaid + iPhone Offer
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Bethesda Store

Authorized Retailer
Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Looking for the hottest new device or an awesome accessory? Our Bethesda Row Store location has got you covered. We’re your one-stop shop in Bethesda, MD. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV® and AT&T TV NOW packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our Bethesda, MD store located at 4957 Elm St! We’d love to get to know you.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    Dwayne B., Carly M, & Leo were all great.  I came to the store on a Friday very upset after breaking my phone.  Carly had to tell me the bad news that I had to be on the AT&T account for them to do anything.  At that point, it had been a pretty bad day given the weather, COVID, phone breaking, etc. Let’s just say I left the store in a less-than-stellar manner (nothing directed at them but just outwardly upset that life sometimes is not easy). In any case, my mom added me on the account & I had to enter the store with my head down. However, Dwayne & Carly helped me with nothing but care & a smile on their faces. A phone is very important for me right now-let’s just say I have a very sick family member & I just about lost it if I couldn’t be in touch with them. I explained this to them & also had a great conversation with them. They were so very gracious & patient. I implore you to give them a raise, or to give the budget to your manager there, Leo, to give them a raise. They handled me with grace when others would’ve probably kept the door locked on me.

    Then, when I returned because of something else, Leo was equally as patient, personable & nice. He also made a few moves to make things so much easier for me, & I am so grateful for that.

    Your people at this location seem to truly care about their customers & try their absolute best to make them happy & to make them feel heard. During ‘times like these’, that’s important to have. Thank you to all three from the bottom of my heart.
  • 5 out of 5full starfull starfull starfull starfull star
    Stopped in to get my new iPhone and new iPad synchronized. I had spent an hour on the phone with Pro Tech support and they could not get it to work. Dwayne was able to get it working smoothly in a matter of minutes. He made me feel that my problem was as important to him as it was to me. Great customer service and support. I didn’t have to wait. Give him an extra mile award.
  • 5 out of 5full starfull starfull starfull starfull star
    We were having a number of issues with a cell phone through another provider (locked out of our phone, account, etc.). We spent hours on the phone and in-person trying to troubleshoot. Finally, we took our problem to Leo and he solved it within an hour. He was the most helpful, solutions-oriented person we worked with throughout this whole ordeal. AND he worked with us to reduce our monthly bill while he was at it. We could not be happier with the customer service here (especially Leo!!). Thank you!
  • 1 out of 5full starempty starempty starempty starempty star
    Very Bad Experience With New Phone. I ordered a new phone. It was shipped to my house. However, I didn't know that I had to activate my phone. I called Technical Support for help. They told me that I needed a new SIM Card. They mailed me the new card and I went to the Bethesda Store for help with the install. While the store clerk was very helpful, she got the hung up 5 times by her own ATT Service. Finally, it was determined that my phone was not yet "upgraded" in their system, even though I bought my phone nearly a week ago. So, I had to rush back home to get my old phone to have the old SIM card installed into my new phone until the upgrade will occur.When will the upgrade occur? I have no idea. This has been a very frustrating experience because 1). I was never told that I have to activate my phone myself,and 2). despite buying my phone nearly a week ago, it still has not been upgraded in the ATT system. This means that when my phone dies on me, I will have to install my new SIM card - but what happens if my new phone dies me during an emergency? You see my point. I feel I should have receive better information upfront from the store manager about the progress I would have to to through when purchasing a new phone, and I feel the main ATT office should have provided better and more accurate customer service. No single person is to blame - but again, I wasted a lot of valuable time. On top of that, in the package, I was promised a car charger for my phone, but the charger never arrived. When I mentioned this to Customer Service, they told me "one would be shipped to me"; however, when I mentioned this to the store clerk, I was told I would have to buy one. Frustrating. Angry. Very bad service.
  • 5 out of 5full starfull starfull starfull starfull star
    Dwayne Brown was so helpful and patient. I had a cracked phone screen - he walked me through all of the options and then helped me to set up my new phone. Excellent experience. I was also impressed by how strictly COVID guidelines were being followed. It felt very safe! Thank you!

More locations in the Bethesda area

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