AT&T Store Hagerstown Hagerstown Centre

Short bald guy greeting at the front door was rude, wasn’t polite AT ALL. Didn’t catch his name.

I was in the store back in July upgraded my phone as well as my sons from the IPhone 8 Plus to the IPhone 11 Promax. While we were upgrading our phones the representative helping me told me with upgrading our devices that day we qualified for a free iPad. Well the information was incorrect it wasn’t free he just boosted his sales because my phone bill increased $50 a month for this iPad that I’m stuck with now for 30 installments. I’ve never had a problem with AT&T but that’s why I usually purchase my phones online. I am very dis satisfied with the service I received and I did report the store for giving false information to make a sale with AT&T customer service they gave me the info to report them. Once I got the bill of course it was too late to take it back and when I called back the manager told me that’s not what the representative told me he wasn’t there he has no idea what I was told. So, now my bill has went from $278 or $280 to $370 a month which is crazy for a phone bill but I most likely will be switching services because I was misinformed and now overcharged because the representative wanted to boost his sales that’s not the way you do business nor keep customers! I have been with AT&T for along time never had a problem until just recently but this is a car payment or even a house payment that I’m paying for phone service so I advise just make sure you no what your getting into before accepting promotions. Only happened at this store never had a problem online or at any other location. Thanks, no rating very dissatisfied with their customer service and or being misinformed to increase but to help his sales for July.

Kim hooked me up !! I have a air card from a outside provider working off AT&T towers, i in needed a sim
Card, the outride provider recommended against the AT&T store because they would try and up sell me, and there’s (AT&T) isn’t truly unlimited, anyways Kim has what I needed she was 100% professional, she made me aware of AT&T services yet sold me what I wanted !!! First time in a long time, I walked out of a phone store, with a smile on my face !!!

I needed to exchange an Apple Watch that I had ordered online for another color. Cody and team worked with me to do the exchange and even waived any restocking fees! As my husband and I were leaving a lady had pulled in and asked that we give him a coffee that she brought to him for helping her with her needs. It’s nice to do business with a store that genuinely cares abt customer service. Will def be coming back here if I ever need to upgrade or anything at all.

horrible customer service I placed a ordered online that should have been ready for pick up 2 hours after the order was placed.. I showed up 5 hours after placing the order and before the manager even took the time to look up my order number he said" its not ready" my response to him was ok well how long will it take he stated " I dont know you just have to wait for a email"ummm ok thank you for showing me how much of a waste of time At&T customer service is as well as the chat online and the call center all horrible... As a first time customer horrible first impression