AT&T Store New York Delancey Street

Awful, unhelpful, unknowledgeable and rude.

Walked into AT&T on Delancey St, with 2 sitting duck employees. One on her phone and one staring into space, after about 45 seconds, someone uttered how can I help and I was motioned to be assisted by the older white man with glasses. I mentioned to him I needed to just get my temper glass replaced since last week HE was the one who told me to get the replacement via my insurance. Got the new glass, went to the store with help for putting it on.(Something I have never had an issue with when I had TMobile for 14 years). This lazy pig, while not moving, told me..."Oh we cant touch phones with everything going on." OK, PUT ON GLOVES. Or, surely you would have helped with me had I been purchasing something or the HBO Max. Then he mentioned, " Well since you didn't get it here, we cant put it on since if it breaks we cant replace it." Hmmm... I have AT&T, my iPhone 11 is from AT&T. Not cheap, and the temper glass was purchased from AT&T insured from the manufacturer. AGAIN, what kind of service is this? Again, all while Mr. Caucasian is sitting down, barely giving any assistance. WHAT A SHAME.

I was just here and the female manager and representative was just verbally assaulted and verbally threatened he called them spics and bitches threatening to slap them and hurt them he tried to spit on them I felt like I was going to get hurt as well why do you not have security the ladies were very very nice and professional and he just yelled and threatened them for no reason and lit a cigarette and called them rice and bean eating mofos

Hi Scarlet and the team has been very helpful and very Polite we experienced a guy that came into the store being very aggressive and threatening the workers he also said he’s sending someone to the store tomorrow to deal with them and beat them up. Then a racist woman named Gyda was arguing and being disrespectful and verbally abusive yelling racial words at you guys and took 4 pictures of the workers and my daughter and myself she was calling everyone ghetto demanding to be assisted and raising her voice while the staff was being kind and respectful and professional. The customers Gyda was harassing the staff and us and took pics of everyone without our consent threatening to report them when she was the one in the wrong being disrespectful aggressive and racist screaming at them this store needs security we had to call the cops we definitely not feel safe and neither did the staff it was very scary for everyone.The stars are for Scarlet and the team not for the website

I was very pleased with the service that the lady manager and Lucia provided they where both very helpful and very attentive I recommend you go to this store and ask for either one