AT&T Store Cary Alston Town Center

Very knowledgeable, helpful and courteous representative made my purchase of 6 phones literally painless and smooth. Rep went above and beyond in servicing me and my family

Staff was mostly talking and joking with other. Staff barely knew how to work the computer, did not know AT&T current deals, did not take time to educate. Poor experience.

Great experience and customer service from the moment I entered the store.Ned was so friendly and helpful.

This location is absolutely horrible. You would think since it’s newer, it’d be a lot better, right? No. There was only one “representative” when I arrived, and they were with a customer. I didn’t mind until a couple showed up an hour after I had arrived, waited about 30 minutes and left. I continued to wait it out and eventually I FINALLY started to receive help. Not only was this representative rude, but they clearly had no idea what they were doing. When I told them which phone I wanted and what color I wanted it in, they went ahead and had me pay for EVERYTHING. This took about 30 minutes because the poor child didn’t even know how to use the card reader. So after paying for everything, I’m told to hold on for just one second because they’re gonna go get my phone, and after about 5 minutes they reappear and I’m told, “Ma’am I’m so sorry but we don’t have that phone here. It’s a very rare phone.” At this point I’m already irritated because I’ve been waiting around for 2 hours and I had paid for everything, and they’re telling me they don’t have it in stock. Are you not supposed to make sure you actually have the phone before selling it? He starts trying to call people, but has 0 luck. At this point his coworker waltzes in and helps the couple that had left and came back. The ENTIRE time she’s trying to help them, he’s asking her questions and whatnot. The girl clearly knew what she was doing, but she wasn’t nice to him or the couple she was helping. After about an hour of standing around waiting to hear the news of my phantom phone, I’m told they my phone in parkwest village, and he tries to send me on my way. By this point my phone had already been deactivated so I would’ve been driving around lost. I bring this up, and his coworker activates a new SIM card for me, and I’m on my way to get my phone. I got to Parkwest and the girl hands me my phone and helps me get it set up in no time. She was also helping multiple customers, and not once did I see her on her phone while she was supposed to be helping me, and I didn’t receive any attitude. I will NEVER send anyone I know to the location where I was supposed to get my phone nor will I return. It’s ridiculous to wait around for 3.5 hours to leave with nothing and be sent elsewhere. I would honestly return my phone and switch carriers if I could, but there’d probably be a waiting time for that too. Worst customer service ever.