AT&T Store Fairborn Fairborn

VERY RACIST STORE!!!!

The bestest eva!!!


After driving for 2 days to relocate from MA to OH, I woke up to a dead phone. Ran right over to the store where I was informed by Matthew the crappy cords bought off Amazon are bad and phone was charging in the store. He provided a very knowledgeable detailed explanation.

So I was all like that's cool but I could probably use a new phone so I purchased one with all the stuffs one needs with phone these days

As I couldn't get into my Apple account I took all my new toys home and told Matt I'd be back when I got that unlocked, took freaking days, APPLE issue, not ATT.....

When I went back to store Matthew then moved all the stuff from one phone to another, put on the screen shield and cover, and made sure I knew the differences from the old phone to new. I am not technologically inclined and I appreciated the effort and professionalism!!!

THe 2nd visit an area manager was there so I hope he witnessed my interaction with Matthew, even if the guy ragged on my MA accent (it was ALL in fun NOT offended).... GO PATS!!

I came to this store because I needed a new phone. After I told the employee, Matthew, that I am on the pay as you go plan he immediately advise I go to Walmart. He advised he had no phones in stock to help me. I advised the him that I saw online that there were phones in stock. After he continued refusing to help, I left. I was the only one in the store. I ended up going to Best Buy to buy my phone. I have been with AT&T for over 22 years. I am now done.

Thank you to Jules, Kelsey and Adam for all of their help with my IPhone issues. Thanks for going above and beyond.

My wife and I bought Apple phones on line and picked up our phones at the AT&T store at the mall. After going home we had problems setting our phones up. So my wife went back the next day to ask for assistance at another AT&T store outside the mall. When she approached an associate she explained the problem and the associate asked her where we got the phones and she replied at the AT&T store at the mall she was turned away and was told we can’t help you take them to the mall store where you picked them up. So after going to the mall store nobody wanted to help until she found the associate that helped us the night before with the phones and then he saw his name on the receipt and then agreed to help.