AT&T Store Choctaw Choctaw

My husband and i switched from Sprint over to ATT middle of June. Our first experience in store was great. Wyatt was very helpful. Fast forward to when our bill is due and to our surprise it is twice as much as we were told it would be. We went into the store and Wyatt looked it up and seemed just as surprised as we were and said he would leave a note for the manager as he was the one who would have to take care of it. I called the store on June 23rd and spoke to who I believe is the manager. He tells me he can't do anything until Wyatt comes back to work from his days off. He never once asked if he could help me or try to figure out what was going on. I called 3 more times and eveytime all I get as an answer is "we haven't heard anything" this is absolutely horrendous customer service. This definitely makes me not want to stay with ATT and I ha ent even been with them for an entire month th yet.

Wow, pretty sure I was refused service, not sure if it was because my skin color or me being a first responder what but not even a hello or anything ... she looked into my eyes rolled her eyes and left... Pathetic

My wife and I went in to take advantage of her employer discount. We were greeted by an African American female staff (employee A). We told her the reason we were there. She then consulted a Caucasian American female staff (employee B). Employee B was able to navigate their system and returned the device back to employee A. Employee A entered the information; I saw her made a typo, so I corrected her.
Then we proceed to change our mailing address since we just moved. Employee A put our new address in the "Attention" column. So I corrected her again. Then she moved the address to Street Number and keeping the rest. So, it became new address followed by old address, new city and new zip.
Employee B had to step in to do it for employee A. It seems employee A is more interested in the movie that was on tv than assisting us.
Since there were so much errors committed by the staff at this store, my wife asked to verify the address. Employee B initially hesitated to show it to my wife. The manager (African American male) came by and showed it to us. Then proceed to tell us it'll take 2 billing cycles for the billing address to take effect.
Overall, it was a horrible customer service at the store. Similarly horrible system - what kind of system takes 2 billing cycles to do a change of billing address? I guess the billing statement will go to our old address and gets forwarded to the new address.
I almost wanted to apologize to employee A for disrupting her movie. What a joke!

I usually don’t write reviews but felt the need to after the customer service skills that the Store manager displayed as he handle the rush crowd. His staff handle each customer as if they were trained by the Chick-Fil-A staff because we all know their customer service is on point. But the store was clean & everyone was so friendly. Once again the manager Michael Byrd actually took time to listen to me promote my podcast network $LA network.