AT&T Store Choctaw Choctaw

Wonderful customer service from a young lady in store! Within 30 minutes she had upgraded my phone and brought my bill down saving money. Manager was in a poor mood but the associates really got stuff done. big Thank you to the workers at at&t chictaw!

This store deserves 0 stars but that’s not an option. I went in a few months ago to get a new iPhone. Because I don’t have WiFi, I needed to use theirs to update and upload my phone to cloud. It was taking a really long time and the workers said I could leave it and come back later. So I did. I came back about 3 hours later and they hadn’t touched it! It had not updated and I had to mess with it to get it to. So they told me to leave it again and once it was done, they would set up my Jew phone for me and I could pick it up before closing that day. Well I went back right before closing and once again they hadn’t touched it at all. So I had to do everything bc apparently they were too busy or just didn’t care. I finished with my old phone and set up my new phone by myself with no help from the employees. Then when I was done, they told me to just leave my old phone with them and they would get it sent back for the trade. After a couple months of no notifications regarding the phone, I called att. They said the phone had not been received. I called the store and spoke to Tonya the manager and she had no recollection of me or my phone. She told me she would look into and call me back. Never receivers a call back so I called again a few days later. She did not remember the situation and I had to explain it all again. Again, she said she would get back with me. And again, she never has. Very poor customer service. I will not go here again or recommend this store to anyone.

Chris was Knowledgable, patient, and helpful. I will be back for my future purchases.

New store manager, Tonya, is great and deserves 5 stars for her assistance yesterday. I had talked to numerous others by phone & visited another store with zero results. Although the store was full of customers, Tonya took time to listen to the issues and do everything she could to resolve the problems. She is friendly, professional, and cares about her customers. I just wish I could say the same about others I dealt with at ATT, but I'm thankful to have tried the Choctaw store & found Tonya.

Jeremy was very very helpful!!