AT&T Store Norman University Town Center

Once again, Taylor has gone above and beyond when helping me with an issue I was having with my Apple Watch. He is friendly and thorough every time and fixes problems quickly and efficiently. He is knowledgeable and always looks into my account to see if everything looks okay and to check if I need to change or add anything. Thank you Taylor!

Exceptional service! Tony was able to help me with an unusual situation very efficiently.

Horrible service - My bill was due 2/23/21 and I went to drop off my payment. I usually use the machine, but I was told it was out of order. The ATT clerk told me to wait up front, and I waited 10-15 minutes. He finally came up to help me and then he couldn't get my check to process. He then told me to go to my car, and he would call me. After 30 more minutes, I bought the check back into ATT and then left the check on their counter. I told the same person, here is my payment, and I was leaving. The clerk started yelling at me as I left the building for leaving my check. All I wanted to do was pay my bill, a simple transaction. I will be calling in the morning to talk to the manager.

Worst people to Deal with. Manager Tony was absolutely not nice. I make an appointment get the call to come in and the guy that just called me was helping someone who walked in. Had to wait another 10 minutes. Then Tony proceeds to tell me to keep my mask up over my nose! I have been vaccinated!! It was a complete disaster! But what can you do??

One of our cell phones stopped showing the keyboard on various apps. We went to another AT&T store but didn’t feel like we would get help. We waited an hour after being told we would be served in 30 minutes! We cancelled our place in line.
The next day we went to this store. Shane a very personable and knowledgeable staffer, attempted to resolve the issue. Unfortunately, neither he nor a manager could get the cantankerous phone to operate correctly. Shane, at that point, told us we could file a claim on insurance. This we did and inside of 48 hours we returned to the AT&T store to swap data and activate the new phone. We were helped initially by a new staffer (4 months) but the process was very slow due to the old phone’s issues. Shane arrived and recognized us, stepped in to help as the other staffer was called away to another matter. Once again Shane showed tremendous customer service and product knowledge and walked us through the data transfer process. Even though the process was slow, Shane recognized, at one point, the transfer had froze the unit up. He restarted the process, or we would have sat there for hours awaiting resolution! Shane totally has us committed to this store and with Shane’s personal interest in his customers. Even when Shane was helping someone else with a small issue, he never left us alone or feeling abandoned. Thanks!