AT&T Store Bend Cascade Village

If one wanted an example of the Dunning–Kruger effect ( a hypothetical cognitive bias stating that people with low ability at a task overestimate their ability. ... It is related to the cognitive bias of illusory superiority and comes from people's inability to recognize their lack of ability.)

I'm a very tolerant person, but this guy was over the top.
Customer service?
Maybe some mental health would help?
Who hired this sociopath?
As a side note, my issues were not solved.

Want to acknowledge Shannon and his excellent customer service. Shannon has helped us many times over the years and he always goes the extra mile to be of assistance.

Shannon was a huge help. I always dread going in for updates on phones and he made the process so smooth . Helped us lower our rate and got us everything we wanted. Thank you!!

Old person and old phone trying to transfer data to new phone--not an easy task! Thanks to Glenroy and his super patient help we succeeded. Thank you again!

I initially left the store very content in thinking that Kenneth helped me switch carriers with a great deal. When going over the original plan he asked me if I owned a business. I told him that I did not own a business. He proceeded by stating that owning a business would give me a discount, so he will just pretend I own one. He neglected to mention that a business account would greatly increase my monthly bill by adding fees that are completely unnecessary for my personal phone use. After waiting a month, I finally received a bill estimate in the mail that was double what the store representative had promised me. I am extremely upset and feel as though I have been scammed. Be cautious of this company’s unethical values, it is very clear that AT&T store representatives will do anything to make a sale.