AT&T Store Butler Butler

I have been a loyal at&t customer for 8 years and I was sold on direct tv by the manager and another sales person telling me how much I can save by switching services. Let me tell you that they lied from the moment I walked in. I did not receive a veterans discount and yes I saved money at first they don’t tell you your bill will double after the first year. The second year is where they make the money off you. I do not recommend the services they provide and I am currently looking for another cell company. I am a veteran plus a former first responder and feel I have been cheated by this office.

My daughter and I went into the Butler Commons store Wednesday May 29 in order to replace a phone I had ruined. We were waited on by Cody T and it was the most aggravating experience we have ever had with AT&T. First of all, he offered no help to my daughter with picking out a phone. He insulted me by showing surprise we had a Military discount and proceeded to tell me that if I wanted further discounts on my bill I needed to prove my discount. He knows nothing about my family or situation, yet to continue to show disrespect to me. He wanted to sell the cable package to me and did not seem to really care that I had explained to him my cell phone bill was almost too expensive for me. Not once did he offer any suggestions. The phone my daughter was interested was not available at the Butler Commons store and he again, did not offer any other options other than "I would need to have that shipped to you." Once my daughter picked out her phone - with no explanation to her about pricing, features etc - until I asked, he proceeded to show more disinterest and did not want to explain to her what she needed to do to restore her Apple account on her new phone. He was actually irritated because she did not understand his vague instructions and spoke to her in a rude and condescending manner. I will put up with rudeness to a point as I understand working with the public is sometimes difficult, but she is a teenager who was excited to buy her own phone with her own money and he took that joy away from her by taking a mean and rude tone with her. We did not buy any accessories and for anyone who knows their customer base, a teenage girl will buy a cute and many times, pricey phone case. When we had previously purchased a phone the AT&T employee took the time to restore a phone and made sure it worked properly, Cody did not want to be bothered nor did he offer to help us in anyway. He could not speak to us without sounding that he was bothered by our presence and we left feeling on edge and frustrated. There was no reason for his rude attitude. I am deeply saddened that he will earn commission on my daughter's purchase. I will go to the Clearview Mall store should I need anything further for my account.

The employee who helped us was very arrogant & rude. In fact, showed us to the door when we explained we couldn’t answer for the local fire department signing up for the first responders plan. Extremely rude, called us “homie” & “man”

Jerry assisted us on every need and was willing to help us get what we needed on a budget.

Went great she help us with everything and got phone working. I would come back again